Administrative Analyst- Office Mail & Shipping Supervisor

Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.

 

RICOH EMPOWERS WORKPLACES using innovative technologies - services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence.

Ricoh offers a full portfolio of benefit and employee programs such as:
  • Medical Coverage - Vision Coverage
  • Dental Coverage
  • Short/Long Term Disability
  • Term Life and AD-D Insurance
  • Spouse and Dependent Life Insurance
  • Flexible Spending Account
  • Employee Assistance Programs and Work Life Benefits
  • Time off Benefits including: Vacation, Sick, and Holiday
  • Tuition Reimbursement......and many more

These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.

Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.

 

POSITION PROFILE

Performs analytical and interpretive task related to financial and expense transactions. Prioritization of tasks to meet daily, weekly, monthly KPI's. Responsibilities may include customer service and communication, training internal staff, maintaining proper skills and knowledge of legacy tools and systems, analysis and problem resolution, escalation, data analysis. Required to work closely with other departmental representatives for analysis, review, escalation and resolution. Requires excellent customer service and follow up skills.

 

JOB DUTIES AND RESPONSIBILITIES
  • Receives customer requests and inquiries via phone, email and instant messenger and responds within established timelines.
  • Creates, monitors, updates, and closes employee profiles within the Customer's travel and expense database and other financial transactions
  • Performs necessary research and analysis using various tools including Concur, Citibank and the internet.
  • Understands and effectively communicates Customer's policies to external customers.
  • Troubleshoots and resolves customer Concur and expense related issues, both intermediate and advanced, or determines the resources required to resolve.
  • Escalates these issues to management as needed to ensure timely resolution.
  • Maintains related files and control records in accordance with Customer internal controls.
  • Interacts on a regular basis with all levels of employees within Customer organization (Executive, Treasury, Corporate Compliance, Human Resources, Legal, etc.).
  • Assists Customers with reconciling their corporate card accounts and other financial transactions as needed.
  • Provides excellent customer service while assisting and training both internal and external customers.
  • Adhere to both RICOH and Customer policies and procedures.
  • Enterprise Payment System (EPS) Account Setup Assistance
  • Monitor and track current spending, (PI), Business Reply (BR) and Postage Due (PD) accounts.
  • Report findings, discoveries, and opportunities to EPS owner monthly
  • Will generate and analyze USPS spend summary and Mail Owner Scorecards monthly and provide recommendations.
  • Manage EPS funding and ACH requests for USPS deposits.
  • Monitor changes in funding requirements
  • Quarterly USPS Scorecard analysis to provide greater visibility to, trends, requirements, and  overall management including 3rd party vendors.
  • Monitor the PO Box Expiration and renewals that are in EPOBOL
  • Consolidating Shipping and Postage capabilities into one platform providing complete visibility and control of their 3rd Party Carrier (i.e., FedEx, UPS, Robinson, etc.) expense.
  • Utilizing software tools, PB SendPro software, allowing workers to make the right choice of
  • shipping and pc postage from their desktop
  • Provide monthly shipping analysis shipping to include senders, type, costs ancillary charges
  • Provide user training.
  • Provide user troubleshooting.


QUALIFICATIONS (Education, Experience, and Certifications)
  • Intermediate to advanced knowledge of Microsoft Outlook, Excel and Word.
  • Associates degree or comparable work experience.
  • Previous Customer Care and/or Technical Support experience preferred.
  • Demonstrated ability to provide the highest level of customer service using effective verbal and written communication skills.
  • Excellent attention to detail.
  • Excellent analytical and organizational skills with the ability to recognize discrepancies.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 866-428-9959.

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