Customer Programs Advisor

Job Description

Join the Clean Energy Revolution

Become a Customer Programs Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll be part of a team supporting our Income Qualified, Disadvantaged and Vulnerable Communities organization which delivers customer focused programs that create healthier and more resilient communities, help customers save energy, and help lower their energy bills through bill assistance programs. You will provide management and oversight of customer impacting programs and be the single point of contact for program related inquiries, managing regulatory and budgetary program requirements, ensuring compliance with all regulatory mandates, and represent SCE at various forums including engagements with the California Public Utilities Commission, Low Income Oversight Board, and with other stakeholders engaged in proceedings dealing with low income, disadvantaged and vulnerable customers. You will support the ideation and operational needs for new programs which will provide bill assistance to qualifying low income customers.

As a Customer Programs Advisor, your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

A day in the life - Get ready to think big, work smart and shine bright!
  • Manage the administration, marketing, and direct implementation of programs that provide bill assistance to SCE's low income, disadvantaged and vulnerable customers.
  • Lead program goal development with collaboration from multiple support organizations, develop monthly and year-end forecasts, and perform ongoing program performance tracking.
  • Support the development of compelling, accurate testimony and supporting material that provides justification and meets regulatory requirements for various filings focused on low income, disadvantaged and vulnerable customers.
  • Support the implementation of solutions in a variety of business/technical areas including defining business and system requirements, project scope, and performing User Acceptance Testing.
Qualifications

The essentials
  • Seven or more years of experience leading and managing medium-to-high complexity programs or key initiatives with corporate-wide impact.
  • Five or more years of experience with customer rates or customer programs.
  • Three or more years of experience in a regulated environment interacting with external stakeholders such as the Public Utilities Commission.
  • Experience leading strategy discussions with stakeholders to creatively resolve issues and drive results.

The preferred
  • Technical expertise and familiarity with SAP, data analytics, system configuration, and reporting protocols.
  • Experience identifying business gaps, developing scope change controls to address business gaps, and coordinating with process owners to implement system improvements.
  • PMP Certification and/or Bachelor's degree.

You should know ...
  • Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, the hiring process, and more!

Testing
  • This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Please access our Information Guides to reference test(s): Edison Individual Contributor Workstyles (Test 8203). Candidates who have previously passed this assessment, in some cases, may not need to retest again for this position.

About SCE

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

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