National Incentive Compensation Manager - Remote

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.

In Sales you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Sales Teams are often the public face of our organization. As a result we make every effort to support and develop their skills. Working across a strong customer base, you'll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.

Summary - National Incentive Compensation Manager

Lead team of Incentive Compensation analysts responsible for the execution of all Commercial Incentive Compensation plans used to incent the commercial sales force to drive sales performance to exceed strategic growth goals.
Manages a standard administration of all Sales Incentive policies and procedures used across the commercial sales force.
Collaborate with cross functional business partners to provide problem resolution for sales force or analyst identified issues or data discrepancies.
Develop and deliver the sales force training of sales incentive compensation annual plan design changes and its supporting administrative rules through live training sessions, online training tutorials, etc., ensuring high level of understanding.
Collaborate with Deployment and Sales Effectiveness teams to ensure territory alignments and regional activities are aligned with the sales compensation rules.
Provides performance insights to inform Commission's expense outcomes and expense management including modeling, coordination with Corporate Compensation and partnering with other Commercial Operations teams

Responsibility Areas

Responsible for accurate and timely delivery of sales compensation quarterly payouts to over 1200 Commercial Sales Representatives and Managers.

Develop and maintain efficient processes, ensuring standard adherence across all regions.
Provide analysis and review of National quarterly compensation earned, ensuring compliance with corporate and department policies.
Responsible for the Commercial Commission budget setting process in collaboration with the finance team.
Responsible for the Monthly/Quarterly Commercial Commission forecasting process.
Manager disputes related to sales compensation execution.
Manage the implementation of changes to sale budgets and sales effecting adjustments
Collaborate with managers across the Commercial team to bring problem resolution to issues with reports, alignments, or data.
Provide training on sales compensation administration plan design
Hire, manage and develop sales compensation analysts to provide the highest level of service to its Business Partners across the organization.
Accountabilities / Metrics
Accurate execution of sales incentive compensation quarterly payouts
Sales Satisfaction Survey Score Improvement
Improve commission forecast accuracy
Reduction in Sales Turnover
Improvement in sales force efficiency
Cost savings due to process improvements

Hard Skills
Ability to effectively communicate from sales rep to Senior Leadership
Proficient analytical skills
Demonstrated ability to successfully manage multiple projects under tight deadlines
Problem resolution skills with ability to drive to root cause
Experience in Sales cycle management and processes

Soft Skills (Lominger Competencies)
Drive for Results
Building effective teams
Leadership presence
Priority Setting
Problem resolution
Presentation skills
Innovative thinking

Sales Incentive Management
Proficient in MS Office tools including Excel, Power Point and Word. Access and other BI tool knowledge desirable
Previous management experience
5+ years of incentive compensation, sales operations, or finance experience
Bachelor's degree in Business or Finance preferred
Ref # req73451