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Day - 08 Hour (United States of America)

The Technology and Digital Solutions (TDS) Operations Analyst will work with a tight-knit, collaborative team to enhance the operations, programs, communications and content management of the Customer Experience and Support Services team and TDS. In this role, the incumbent will be a part of a group that contributes to the success of TDS programs and works with internal and external business partners to deliver quality solutions, metrics, and communications. Duties include but not limited to: managing technology system implementations and enhancements to existing technology systems, design specifications to support business system changes/requirements, budget planning, forecasting, metrics reporting, as well as internal communications and vendor management. The successful candidate will possess the ability to work on a variety of projects with varied deadlines, work positively with IT and other professionals as part of a proactive team, and demonstrate excellent analytical, financial, writing and editing skills, attention to detail, and strong organizational skills.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
  • Assist with vendor relationships, performance, and contract renewals to reduce overall IT expenses
  • Assist with the development of proposed system design and interface specifications based on identified business needs using structured analytical techniques, employing technical and specific business knowledge
  • Define processes and engagement as part of a technology rollouts
  • Work with business partners to understand directions and priorities to assure the delivery of information technology solutions
  • Report and demonstrate the value of projects for the Customer Experience and Support Services areas
  • Assist with budget planning and forecasting process for the all assets across the Customer Experience and Support Services areas (e.g., desktop engineering, field services, service desk, communication technologies, etc.,)
  • Work closely with Finance, Accounting, End User Services, Supply Chain, and vendors for procurement process and issue resolution
  • Manage communications for the TDS organization in order to ensure a consistent message is sent for both internal and external communications
  • Facilitate interdepartmental communications and manage external communications
  • Maximize collaboration, efficiency and creativity in the building and maintenance of consistent branding and identity for the Technology and Digital Solutions organization
  • Drive and implement a program/process of regular, relevant communication to internal staff and the Stanford Health Care and School of Medicine communities
  • Create templates for various types of communications including incident/crisis communications, technology introduction announcements, general communications, service management communications, etc.,
  • Produce high quality content for inbound and outbound efforts
  • Maintain close collaborative relationships and partner with key functional areas that require internal communications strategic planning, content development and implementation
  • Create and manage metrics for the Customer Experience and Support Services areas

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.