Epic Lead (Ambulatory)- Letterkenny, Ireland

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM

Clinical

Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Optum is a health services business dedicated to making the health system work better for everyone. We serve people throughout the entire health system. This allows us to bring a uniquely broad, yet experienced, perspective. We have the ability and scale to help our clients both envision and implement new approaches that drive meaningful, enduring and positive change. Beyond just a company and a brand, Optum is a unique and valuable collection of people, capabilities, competencies, technologies, perspectives and partners. These resources along with our highly-integrated breadth of services across UnitedHealth Group, places Optum in an unparalleled position to positively transform the entire health system. We do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Position Description:

Epic is an electronic healthcare system which is used by many hospitals to document the patient's clinical journey from booking right through to discharge. It also manages many back-office functions, including revenue and other administrative areas.

As an Epic Ambulatory Lead, you would be responsible to serve as a liaison between end-users and act as a primary advisor and mentor to project team members while building and guiding application team in assigned Epic module, including EpicCare Ambulatory, MyChart, and others.

Strong candidates for these roles will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

Primary Responsibilities:

  • Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
  • Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to EpicCare Ambulatory
  • Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
  • Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
  • Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
  • Serve as a mentor/subject matter expert to local and client-based team members
  • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
  • Facilitate communication with stakeholders from initial requirements to final implementation


You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

  • Degree required (e.g. Associate, Bachelor, Master's) or significant healthcare experience
  • Active and current Epic certification in EpicCare Ambulatory
  • Any combination of certifications and/or experience with Epic MyChart, Healthy Planet, EpicCare Link and Care Everywhere
  • Epic systems application knowledge to build, test, support and training for Ambulatory workflow
  • Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills
  • Direct client healthcare domain knowledge such as clinical documentation workflow, patient portal, closing encounters, and patient flow


At Optum, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law

Advertisement

2002753