RN - Triage Nurse - Per Diem - ProHealth Physicians - Farmington, CT

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

If you want to get way ahead in your career, it makes sense to be with an organization's that's way ahead of the curve. Formed in 1997, ProHealth Physicians has grown to become Connecticut's leading primary care physician organization. With over 90 locations throughout the state of Connecticut, our family of primary care doctors and specialists care for more than 360,000 people statewide. In fact, ProHealth serves every county and provides roughly ten percent of the primary care delivered to patients in the state. We're leaders in thinking and in serving our communities. For instance, we're a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients associated with our community-based primary care providers. We're also nationally recognized as a NCQA Level III Medical Home. That kind of progressive leadership makes us perfect fit for OptumCare and UnitedHealth Group's expanding family of providers. This is a place where you can stay way ahead as you do your life's best work.(sm)

ProHealth Physicians (OptumCare Co) has an immediate opening for a friendly, patient focused and detailed oriented Triage RN to join our team in Farmington. The RN triages inbound symptom-based patient calls for patients of all ages: evaluates the clinical nature of the calls and follows the appropriate triage protocol, schedules patient appointments into the practice management system, engages a provider as needed, and documents the call in the electronic health record. Provides support for Medication Management, Clinical Operations, Nursing Education, and Clinical Health and Safety.

This is primarily a work at home position. Though, may be asked to float to our Farmington corporate office or to our Physician Practices for coverage.

Primary Responsibilities:
  • Respond to inbound clinical inquiries and appointment scheduling requests for medical services
  • Use approved age appropriate triage protocols to guide clinical triage decisions
  • May schedule appointments in practice management system in accordance with triage protocol, scheduling protocols and patient preferences
  • Escalate patient calls to a provider as necessary based on triage protocol
  • Document clinical work as required and communicate to the appropriate parties for follow-up and/or resolution
  • Follow departmental policies & procedures, workflow guidelines and escalation processes at all times
  • Manage medication orders as assigned
  • Review and maintain clinical task buckets including prescription renewals
  • Provide clinical support to practices as directed by clinical leadership
  • Ensure that all actions comply with relevant guidelines protecting personal and health information (e.g., HIPAA requirements)
  • Participate in organization's clinical training requirements
  • Perform other duties as assigned
  • Must be flexible and available to work some evenings, weekends and holidays

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Professional education for nursing
  • Current unencumbered State of Connecticut Nursing licensure
  • 1+ years of professional nursing experience in Acute or Primary care setting
  • 1+ years of Clinical Triage Nursing experience
  • Basic computer knowledge and aptitude

Preferred Qualifications:
  • Bachelor of Science Degree in Nursing - BSN
  • 3+ years of professional nursing experience in Acute or Primary care setting
  • 3+ years of Clinical Triage Nursing experience
  • Experience with electronic health record - AllScript
  • Customer service experience, experience in a call center environment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: RN, Registered Nurse, Primary Care, Farmington, CT, Connecticut, Triage, ProHealth Physicians, Nurse, Remote