Behavioral Intake Counselor - Remote in San Diego County & Orange County

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM

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Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas Optum, a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their healthcare needs, and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.

The Behavioral Intake Counselor will be responsible for telephone intakes, determining member eligibility and benefits, makes appropriate referrals, claim status and inquiries, initial triage and counseling of members.

If you live in San Diego County or Orange County, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
  • Initial Behavioral Health triage of members in a Call Center environment
  • Analyze and investigate members' questions
  • Provide explanations and interpretations of benefits coverage, claim inquiries, benefit authorizations, treatment plan processing and assistance in finding behavioral health services
  • Conducts telephone intakes and assesses callers for risk factors to ensure caller's safety and to triage urgent cases, process requests for counseling
  • Completes intake process by informing client and counselor of counseling or assessment authorization
  • Arranges assessment appointments in urgent cases, follow up with caller or clinician to ascertain safety of caller
  • Follows appropriate eligibility procedures
  • Consults with licensed care managers or licensed supervisor as needed
  • Quotes and explains benefits to members and providers of care
  • Covers the emergency line as required
  • Creates and maintains appropriate records
  • Receives and triages calls for management referrals and Critical Incidence Stress Debriefings/Trainings and tracks chemical dependency cases in aftercare; assesses relapse risk
  • Participates as directed in the Quality Assurance Program


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Master's Degree in the Behavioral Health field (Counseling, Psychology, Social Work, Healthcare Administration, Sociology, or Human Services)
  • 1+ year of experience in the Behavioral Health field (Counseling, Psychology, Social Work and/or Human Services)
  • Reside within San Diego County or Orange County
  • Intermediate computer skills
  • Must be able to type at least 35 WPM


Preferred Qualifications:
  • Experience in a Call Center environment
  • Customer Service experience
  • Medical Insurance & Claims Coding experience
  • Knowledge of contemporary assessment and treatment modalities in the areas of chemical dependency and mental health.
  • Supervised experience with telephone intakes and/or direct services working in the areas of mental health and chemical dependency


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Customer Service, Behavioral Health, Counseling, Social Work, Human Services Cypress, CA, San Diego County, Orange County, Hiring Immediately, Telecommute, WFH, Remote, WAH, #RPO

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