Com\u0027l Loan Ops Team Lead II

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit

Department Overview

The Commercial Loan Operations Team Lead II is responsible for the day-to-day guidance and supervision to a unit or team in Loan Operations. The Commercial Loan Operations Team Lead II performs most of the duties of Employees supervised and acts as an experienced resource for team. Supervision is usually limited to day-to-day work load coordination, resolution of routine procedural problems, and is most often confined to a single operations process. The job spends the majority of the time performing the same or similar work as the rest of the unit supervised.

Job Description

Provides leadership of unit or team in Loan Operations
Provides coaching and guidance to team members
Resolves complex procedural problems
Acts as an experienced resource for team and provides advice and guidance to less experienced Employees
Resolves all issues escalated by supervised Employees
Coaches and councils team members
Monitors overall progress toward team goals, offers suggestions for improvement
Modifies schedule/workload to ensure completion of objectives
Provides input and assistance to management in developing and maintaining budget
Completes more complex entries in general ledger
Processes more complex work items
Takes corrective action as necessary and escalates more complex or unusual issues to management staff
Schedules and assigns the workload of supervised team. Monitors progress toward team goals and modifies schedule/workload to ensure completion of objectives
Researches suspicious items and reviews findings to help prevent fraudulent activities
Ensures accuracy of general ledger entries and verifies data entered
Verifies posting of previous work; Follows up with appropriate personnel to correct posting errors

Job Requirements

  • Must be eligible for employment under regulatory standards applicable to the position.

  • 2 year degree or equivalent experience
    5+ years related experience required
    Previous lead experience is required or demonstrated leadership ability
    Demonstrates knowledge of Loan Operations policies and procedures is required or other relevant banking operations experience; Direct experience in one or more Loan Operations functions is required
    Demonstrates attention to detail and demonstrated ability to prioritize workload to meet unit objectives
    Demonstrates written and verbal communications skills
    Ability to coach and mentor team members
    Proven ability to provide guidance to others, clarifying the most complex policies and procedures and facilitating knowledge-sharing in the work group
    Work supervised is generally homogenous and the group supervised is usually 5 or less individuals


    Physical Requirements:

    Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

    Domestic Travel - Occasional
    International Travel - Never
    Performing sedentary work - Continuous
    Performing multiple tasks - Continuous
    Operating standard office equipment - Continuous
    Responding quickly to sounds - Occasional
    Sitting - Continuous
    Standing - Occasional
    Walking - Occasional
    Moving safely in confined spaces - Occasional
    Lifting/Carrying (under 25 lbs.) - Occasional
    Lifting/Carrying (over 25 lbs.) - Never
    Squatting - Occasional
    Bending - Occasional
    Kneeling - Never
    Crawling - Never
    Climbing - Never
    Reaching overhead - Never
    Reaching forward - Occasional
    Pushing - Never
    Pulling - Never
    Twisting - Never
    Concentrating for long periods of time - Continuous
    Applying common sense to deal with problems involving standardized situations - Continuous
    Reading, writing and comprehending instructions - Continuous
    Adding, subtracting, multiplying and dividing - Continuous
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.


    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.