Business Analyst II - WM Careers

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
. Job Summary

The ability to perform task as designated by supervisor/manager with general supervision and can make decisions based on established procedures. Works independently with other departments, managers, and sources to move projects forward. Keeps management apprised of progress and makes recommendations for decision-making authority. Demonstrates the ability to take on new functions and expand their knowledge base.

II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other duties may be assigned, and Specific activities may vary by department.

  • Subject Matter expert for assigned functions.
  • Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management.
  • Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
  • Tracks issues to resolution within department and in partnership with other groups.
  • Monitors overall workflow to ensure timely completion of projects and daily work requirements.
  • Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
  • Monitors department processes and workflow to ensure overall accuracy and quality of data and work output.
  • Determines areas of risk as new or changed processes are implemented.
  • Recommends changes, updates, and processes for continuous improvement in areas of expertise.
  • Evaluates current training methods and materials for assigned group and recommend improvements. Reviews and creates training as needed.
  • Provides training and support to lesser experienced members of assigned department as well as internal and external customers as needed.
  • Other duties as assigned.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Required: Bachelor's Degree, or equivalent experience, in Business Administration related or similar area of study, and three to five years previous experience.

This position requires ability to demonstrate knowledge of the business and an ability to apply that knowledge effectively to a variety of situations.

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

Requires intermediate skills in Microsoft Office Suite including Excel Pivot tables. Knowledge of macros is beneficial but not required. A familiarization with Smartsheet is valuable but also not required. Core knowledge should include, but not be limited, project management and strong analytical skills and communication skills. Must feel comfortable working across departments including IT. Strong organizational skills and a propensity for accuracy is valuable.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day ;
  • Required to exert physical effort in handling objects less than 30 pounds rarely ;
  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely ;
  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely ;
  • Normal setting for this job is an office setting .

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