Field Service Technician

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

D0184 Supports customers in Central Florida. We provide break fix, 24 hour on call, preventive maintenance, admin support and third party support.

Job Description

  • Troubleshoot and maintain a high availability radio communications network to meet or exceed both the contractual SLA target and customer expectations.
  • Responsible for the triage and escalation of incoming fault tickets.
  • Responsible for the troubleshooting and resolution of tier 1 field issues on networking, telephony, RF, and point to point microwave equipment.
  • Responsible for completing preventative maintenance on various equipment to ensure proper system operation with focus on trend analysis and documentation of results.
  • Responsible for routine communication and reporting to customers and internal stakeholders on the status of assigned projects and cases.


Duties may also include:
  • Rotating On-Call After Hours Support Required.
  • Develop and document solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues
  • Continuous training in the latest technologies and troubleshooting techniques
  • Work cohesively with cross functional teams in support of engineering, project management and sales personnel.


Specific Knowledge/Skills:
  • The Ideal candidate will have an Associates Degree in Electronics, Information Technology, or another relevant field. Alternatively two years of field experience as a network or radio technician will be accepted in lieu of a degree.
  • The ideal candidate should have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques. TCP/IP and MPLS.
  • The ideal candidate will have knowledge of RF systems, such as transmitters, receivers, and antenna networks.
  • Should be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
  • Should have strong self-management skills and "people" skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams
  • Should be self-motivated and self-managed to perform the required duties without direct on-site supervision.
  • Should have knowledge of RF systems, such as transmitters, receivers, and antenna networks
  • Candidate will be expected to have or be willing to obtain Network+ and Security+ certification within one year of hiring.


Candidates with additional experience or expertise in the following areas will be given top consideration:
  • Cisco CCNA, Juniper JNCIA, HP HPE ATP or equivalent certifications.
  • Experience with logging recording systems such as NICE, Exacom, etc..
  • Point to Point Microwave Networking (Aviat, Microwave Networks, Cambium)
  • RF interfaces, wired/wireless communications systems and/or networking equipment.
  • Demonstrated Motorola Systems experience with the following equipment:
    • Motorola Base Stations (STR series, GTR series, Quantar, etc.)
    • Centracom Consoles (Gold Elite, MCC7500, MCC7100)
    • Channel Banks and T1 Circuits
    • RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment.
  • Experience using various communications test equipment including:
    • Communication System Analyzers
    • Ethernet Link test sets
    • Digital RF Power Meter
  • Experience in maintenance and troubleshooting of server hardware/OS and software infrastructure

**Must be able to obtain background clearance as required by government customer**

**Must reside in Florida*

Basic Requirements

Associates or Networking Certificate and 1+ years experience or 2+ years total experience in networking, IT, RF, and LMR

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S.Benefitsinclude:
  • Incentive Bonus Plans
  • Medical, Dental, VisionbenefitseffectiveDay 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Location

Lakeland, FL