Patient Communication Rep - Agoura Hills Call Center

Responsibilities

Make a significant contribution to a world-class
health organization. Help maintain our reputation for outstanding patient and
customer satisfaction. Experience a high level of personal and professional
rewards. UCan do all this and more at UCLA Health.

Our call center in Agoura Hills features state-of-the-art telecommunications and computer information
systems. We're looking to you to provide a high level of patient services over the telephone for assigned practices or service areas. You will serve
as the initial point of contact guiding callers to the appropriate clinic/service.
This will also involve utilizing our Electronic Medical Records system to
communicate patient care and schedule appointments effectively and efficiently.
You must maintain a high level of customer service, sense of urgency,
reliability, data entry, active listening and proper phone etiquette. You will
float and be required to multi-task varying assignments, depending on
departmental needs.

UCLA Health is a world-renowned health system with
four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care
centers and other ancillary locations throughout metro Los Angeles as well as the
David Geffen School of Medicine. We are Los
Angeles' trusted provider of exceptional, compassionate patient care as well as
an international destination for the finest in medical treatment. If you're
looking to experience greater challenge and fulfillment in your career, UCan at
UCLA Health.
Qualifications

We're seeking an exceptional customer-focused critical thinker with:

-Flexibility in working various hours and assignments based on operational needs
-Readily accepts work assignments and changes within UCLA Health in a positive manner
-Outstanding communication, interpersonal, mulit-tasking and analytical skills
-The ability work well with minimal supervision in a high-volume environment
-Skill in working with diverse populations (patient, staff, physicians)
-Proven ability to remain composed and professionally under difficult situations with a strong team approach
-PC proficiency with various Windows applications
-Knowledge of phone systems and technology
-Skill in recognizing and responding to emergency/high-priority situations

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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