Sr. Director - Governance & Operations, Technology Risk Management

Center 2 (19050), United States of America, McLean, Virginia

Sr. Director - Governance & Operations, Technology Risk Management

Capital One is one of the fastest growing organizations in the world today. The growth of the business is being accelerated by leveraging innovative and emerging technologies. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years, fully exiting our data centers. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity and managing technology risk. Technology Risk Management (TRM) is a small organization that packs a big punch. The roughly seventy professionals in TRM are trusted expert advisers who shape decisions, challenge activities to ensure they meet our standards, and generally oversee technology and information security risk across the business and the central technology organization. TRM is a second line organization, which means it is independent and sits within the Risk Management organization.

TRM plays a critical role in ensuring that the company’s risk-taking entities are aware of the risks inherent in their activities and decisions, the impact of their actions on the company at an enterprise level, and opportunities to reduce, mitigate or avoid the risks altogether. Associates within TRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, and risk management professionals who have a wealth of experience and a demonstrated ability to provide value added recommendations and deliver high-impact results in their areas of expertise.

Cybersecurity and technology risk management are strategic priorities at Capital One, with heavy engagement from the Board, the Chief Executive Officer, and the executive committee. By joining TRM, you will be providing these executives with the trusted, independent voice they need to ensure our company’s technology risks are appropriately managed.

The Role: Sr. Director, Governance and Operations

We are currently seeking a dynamic leader with significant experience engaging with executive stakeholders in the areas of cybersecurity and technology governance and policy. Additionally, this leader will lead the development, implementation and execution of a scaled agile framework to ensure continuous delivery of business initiatives across TRM.

Job Responsibilities:

- Lead the development, implementation and enhancement of TRM’s oversight, advisory and challenge practices

- Identify, implement and manage the tools needed to support TRM’s governance activities (e.g. Jira, Confluence, Drive, etc.)

- Actively engage in technology and cybersecurity industry forums to influence standards, frameworks and best practices

- Develop TRM’s policy architecture and manage the creation, renewal and maintenance of all policies, standards and procedures

- Advise business stakeholders on policy requirements and ensure adherence

- Implement a scaled agile framework to ensure sustainable prioritization and delivery of TRM business initiatives consistent with available capacity

- Oversee department operations including business risk office activities, monthly business reviews, budget, staffing, skills and training assessments, etc.

- Create a diverse, inclusive and engaged associate environment by leading a multi-site team of technology, cybersecurity and risk management professionals

Basic Qualifications:

- Bachelor's Degree or military experience

- At least 8 years of risk management experience

- At least 5 years of experience in technology risk management, including managing cybersecurity risks or overseeing governance and policy

Preferred Qualifications:

- Masters Degree in computer science, cybersecurity, or related field

- Familiarity with financial sector regulatory practices and second line of defense effective challenge

- Experience writing technology or cybersecurity policy

- At least 10 years of experience in a Risk Management or Assurance role within the financial services or tech industry

- Expertise in developing presentations for senior management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Location: McLean, Virginia; Richmond, Virginia