Customer Service Representative - McMinnville

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.

This position will be working out of our McMinnville location at 2670 NE Highway 99W, McMinnville, OR 97128.

This part time position pays $14.50 / hr + performance bonus range $50-$320 per month

We offer:
  • Paid time off
  • Employee discount
  • 401K retirement plus employer match
  • Regular weekly schedule
  • Employee Referral Bonus currently $300-$2000


Aside from religious observations, now hiring schedule:

Monday 7:00am -1:00pm

Tuesday 7:45am - 1:00pm

Thursday 7:45am - 1:00pm

Friday 7:30am - 5:00pm

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .

Responsibilities:

  • Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform miscellaneous and backup duties job-related duties as assigned


Equal Opportunity Employer/Disability/Veterans

Qualifications:
  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Somecollegepreferred
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Aside from religious observations, now hiring schedule:

Monday 7:00am -1:00pm

Tuesday 7:45am - 1:00pm

Thursday 7:45am - 1:00pm

Friday 7:30am - 5:00pm

357564

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