Customer Service Representative - Kolb

Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.

This is a PART-TIME position (25 hours per week) that pays $15.00 / hour

Apart from religious observation, must be able to work the following schedule:
  • Monday, Thursday, Friday 9:00am - 5:00pm


Job location: 1198 S Kolb Rd, Tucson, AZ 85710

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Responsibilities:

  • Meet and greet customers in a friendly and timely manner
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned


Equal Opportunity Employer/Disability/Veterans

Qualifications:

  • Must be at least 18 years of age
  • High school diploma or G.E.D required
  • Must have at least 1 year prior customer service experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future


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