Annuities Beneficiary Services Associate Manager (remote)

Job Classification:
Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

Why Join Prudential?

At Prudential, we make lives better by solving the financial challenges of our changing world. Bring your experience and unique insights to a collaborative culture focused on meeting our customer needs! Enabling Solutions is transforming our Enterprise-wide operating model to be a customer-obsessed organization that inspires all of our employees to be bold and better in all that we do.

The U.S. Back Office Customer Service (BOCS) organization is seeking a Annuities Beneficiary Services Associate Manager to lead the Annuity Team of Beneficiary Services. This role will be accountable for the overall performance and administrative activities for a domestic staff and will support a vendor relationship. This role will also be expected to provide guidance and leadership to associates, ensure excellent customer relations, recognize, recommend, implement, and measure operational improvements, and ensure adherence to day-to-day application of organizational policies and procedures. In addition, this role will have full supervisory responsibility including hiring, performance management, coaching, and development of the staff that they lead.

Responsibilities include, but are not limited to:
  • Oversee a team of examiners, temporary staff, and support vendor management.
  • Monitor business controls to ensure processes are compliant to product rules.
  • Meet business key performance indicators.
  • Keen sense of urgency and the ability to address conflicts and provide immediate resolution, including the identification of technical and/or process improvement opportunities.
  • Analyze data and conduct trending of emerging issues and capitalize on opportunities to provide business solutions that optimize processes and enhance the service experience.
  • Handle complex claim case reviews, large claim approvals, exceptions, and litigation requests.
  • Act as a liaison between Beneficiary Services and Knowledge Management to articulate broader educational needs and collaboration on training efforts.
  • Collaborate across business lines.
  • Support new product and system launches.


Qualifications:
  • Strong AnnuityBackOffice experience is preferred, but not required
  • Demonstrated ability to build strong relationships with your team and leaders
  • Exceptional verbal and written communication skills
  • Strong project management and Excel skills
  • Experience presenting in small group settings
  • Impeccable organization and time management skills
  • Ability to formulate and execute business strategies to meet short and long-term goals
  • Strong Talent Management focus with an emphasis on developing internal talent
  • Proven ability to engage and motivate team members


What You’ll Need to Succeed:
  • Enjoy the challenge of working in a complicated, ever-changing, and fast-moving environment.
  • Be a positive change agent, approaching each task with a ‘can do’ attitude with a goal of motivating and inspiring those around them.
  • Be able to achieve objectives with little direction and be comfortable with a great deal of ambiguity; can be excited about developing the path forward and details on their own.
  • Develop communications in an executive and summarized manner.
  • See conflict as a positive and know how to surface and manage conflict the right way.
  • Have proven, strong communication skills.
  • Willingness to learn new things.
  • Strong organizational skills and project management experience.


*Note: Prudential is required by Colorado law to include the salary range for this role when hiring a Colorado resident.

Salary range specific to Colorado: $74,000-100,000 + discretionary incentive bonus + benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.
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Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&w@prudential.com.

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers@prudential.com to request assistance.

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