eMRO Client Services Representative

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions.

Abbott's life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.

Under the supervision of the eMRO Client Service Manager, interface with Alere eScreen MRO vendors to provide administrative support for the medical review process. Communicate with clients, donors, labs, and clinicians to handle drug test inquiries. Perform daily call center and administrative activities related to drug testing compliance, documentation and process control, and vendor issues. Full or part time schedules will vary between 7AM and 7PM, Monday - Friday.

  • Work closely with the MRO vendor, clients, clinicians, and other eScreen employees to ensure documentation accuracy and time efficiency for all results requiring medical review.
  • Document detailed information related to client/donor interaction and review-related issues.
  • Answer phone calls, and/or emails from clients, donors, clinicians, and laboratories relating to results, testing, documents processing, reporting, and other issues.
  • Maintain the processes required for compliant medical review, and assist in the resolution of issues related to that process.
  • Coordinate receipt of source documents with the MRO; resolve questions, inconsistencies, or missing data on the documents under review.
  • Compile, sort, and verify accuracy of all results in the MRO review process.
  • Request documentation from vendors, clinics, or clients as required to complete the review process.
  • Perform extensive follow-up with the client and other co-workers to assure completion of review in a timely manner.
  • Other duties as assigned.


  • High School degree required
  • Four-year degree from an accredited college or university is strongly preferred
  • Call center experience strongly preferred
  • Equivalent combination of education and experience.

  • Proficiency with Microsoft office (Word, Excel, Outlook).
  • Prior drug testing knowledge is preferred.
  • Federal DOT drug testing regulation knowledge is preferred.
  • Ability to understand and explain general collection, laboratory, and medical review procedures is preferred.


At Abbott, you can have a good job that can grow into a great career. We offer:
  • Training and career development, with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.