Senior Project/Transformation Manager

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our New York, New York office.

This senior project manager will sit witin the Chief Risk Office (CRO) for GBM & CMB and seeks to drive the successful delivery of strategic business outcomes within agreed investment boundaries through efficient and effective project delivery for the London Inter-bank Offered Rate (LIBOR) Transition. The senior project manager would be responsible for working across the line of business resources to create a project plan with milestones/dates, ensuring we are hitting those milestones and escalating any risks and issues. This will include:
  • Becoming the natural partner and first point of contact to advise the business on the shape, size and approach of the program in the initial stages of mobilisation and execution
  • Building credibility through effective delivery
  • Bringing enhanced transparency on execution progress to all stakeholders, empowering informed and appropriate decisions
  • Proactively identifying & managing issues as they arise & de-risking as required
  • Encouraging strong and consistent business sponsorship ethos
  • Deploying an intelligent and progressive resourcing approach to ensure we have the best resource available (both internal or external) with the appropriate cost discipline being observed
  • Identifying the right SMEs to fulfil the needs of the business both in terms of content and industry expertise where not internally available
  • Driving consistency of approach across multiple business areas; remaining cognisant of regional nuances and adopting best practice
  • Regularly providing meaningful communications both internally and externally
  • Building a central team and network of motivated, skilled and fungible change managers with purpose, desire and ability to add value and deliver effective change
  • Relentlessly focus on delivery of business outcomes

Impact on the Business
  • Engages with stakeholders to create buy-in for the plan
  • Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk.
  • Actively manages and co-ordinates the project plan/roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits
  • Baselines the plan requirements, designs, budget and scope during Project Definition. Manages changes through the change control process. Challenges and intervenes where there is scope creep, budget overrun and plan slippage.
  • Proactively determine, analyse and identify process performance metrics and measurements and dictates improvement plans to track and drive on time delivery and adherence to budget.
  • Plans and analyses costs, tracking operating and capital spend against business case commitments
  • Influence and collaborates with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Fosters open and honest communication which anticipates stakeholder expectations.
  • Obtains sponsor and stakeholder buy-in for project plans, commitments and changes
  • Obtains sponsor and stakeholder sign-off for key deliverables and tollgates
  • Anticipates and identifies existing or emerging risks/issues. Oversees the tracking of strategic project risks/issues/dependencies, assesses the impact on the benefit realisation for the project and takes action to minimise impact
  • Defines and articulates to stakeholders the targeted benefits and owns responsibility for benefits management throughout the project life-cycle
  • Plans and manages the implementation of the change, to ensure business benefits are realised and that the transition from current state to target state is smooth. Ensuring that the organisation and other change audiences are ready, willing and able to function in the new business environment
  • Works closely with delivery partners to shape the project, ensuring there are clear goals, benefits, scope, governance and delivery structure with planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams
  • Acts as a change leader with the business leadership and business sponsor - a visible and clear leader for the project and the delivery of its outcomes and benefits
  • Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success
  • Promotes pace and energy within the team and leads by example

Customers / Stakeholders
  • Customer Focus. Champions activities encouraging outstanding service and/or enhancing customer advocacy
  • Strengthen Stakeholder Relationships. Uses relationship management skills/tools to responsibly influence decisions and stakeholder advocacy
  • Promotes the most appropriate sustainable customer solution
  • Champion of and promotes and inspires teams to live and breathe the Transformation brand

Leadership & Teamwork
  • Identifies the resource requirements of the project, requesting the appropriate resource by skill set and/or experience. Works with the business and delivery partners to ensure adequate resource is provided to the project
  • Ensure effective and appropriate resourcing to project lifecycle with the right blend of skills and good working relationships
  • Ensures good project induction and orientation - i.e. the team understand the project context; project and workstream structure/content, stakeholder importance and how this links to HSBC strategy
  • Defines high level responsibilities and objectives for project team
  • As a role model, encourages collaboration and team work within the project and with other teams
  • Able to form effective global and multi-disciplinary teams
  • Maintains a strong focus on people development and ensure programme resources receive any necessary training and support particularly on the Global Change Delivery frameworks
  • Provides regular constructive feedback and coaching to individuals to support their development and career progression
  • Drives a performance management based culture to improve and drive efficiencies and performance including the effective management of underperformers
  • Leads performance management process around objectives, review and calibration within the project
  • Promotes the Group's Values and strategy by creating a positive work environment and promoting teamwork to drive team engagement

Operational Effectiveness & Control
  • Produces a well defined project plan, sets the key workstreams/milestones and assigns resources
  • Ensures most efficient course for delivery by identifying and removing barriers to project success
  • Demonstrates financial acumen to develop and manage a detailed business case, including investments, detailed benefits and link to overall finances of the business.
  • Provides timely reports on project status, risks and issues, evaluating project performance based on management information
  • Reviews and constructively challenges project / workstream status reports and ensures all aspects of project performance are being managed effectively
  • Manages and reports on the project budget, acting on any variance and promoting good budget control across the project's workstreams
  • Manages and reports project risks, issues and dependencies, promoting good risk management across the project's workstreams
  • Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered
  • Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions
  • Ensures project teams follow Business Transformation Frameworks and methodologies
  • Ensures governance processes and decisions are applied consistently, including:
  • Engaging the project sponsor and stakeholders effectively

Management of Risk
  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
  • This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
  • The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the 'Three Lines of Defence'. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
  • Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
  • The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function.
  • The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards. The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.

This will be achieved by:
  • Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
  • Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.

Observation of Internal Controls
  • The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
  • The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
  • The following statement is only for roles with managerial or specific Compliance responsibilities.
  • The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators


Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions
  • Extensive experience of delivering complex change and transformation projects in Global Markets or Global/Commercial Banking
  • Able to build effective senior stakeholder relationships. Confidence to constructively challenge the agenda in order to help the business and technical teams deliver maximum value for each $ invested.
  • Outstanding track record for successful delivery of significant and complex change projects
  • Detailed and demonstrable knowledge of end-to-end project life cycle: business analysis, business and technical process change, test management, implementation and production transition.
  • Highly energetic and resilient individual capable of managing significant Project budgets to quality, time and scope.
  • Strong strategic planning and execution skills, including business case development and benefits realisation.
  • Very strong analytical and facilitation skills to ensure business needs and effective solutions can be quickly and clearly defined.
  • Strong influencing skills and commercial awareness.
  • Proven team building and leadership capabilities operating within a matrix organisation.
  • Ability to operate across boundaries of location, business and technical change organisations, with broad infrastructure and business systems knowledge.
  • Effective management of dependencies and interactions across associated and complimentary projects.
  • Outstanding written/verbal communication and presentation skills
  • Ability to lead and manage other Project Managers and BAs, locally and globally, to ensure the highest standards of project delivery are achieved.
  • Good knowledge of Financial Services industry and offerings.
  • Considers a broader remit of the overall operating model (people, process, location....)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.