Team Lead, VRMA Data Entry

The Team Leader, VRMA Data Entry is responsible for quality control, processing vendor refusals, complete processing of all vendor returns/damages, and oversight of vendor data entry team daily functions. This role serves as a team leader and subject matter expert for other team members.

Key Areas of Responsibility
  • Data entry to update customer accounts.
  • Process all daily merchandise and forward to designated areas: restock, vendor returns, repairs, b-stock, damages, installs and refusals.
  • Frequently lift up to 50 lbs. with or without assistance.
  • Other Responsibilities
  • Monitor daily workflow to ensure that all assigned team duties are completed.
  • Process vendor refusals.
  • Ensure all customer returns and damaged products are processed daily.
  • Planning and oversight for training of new Vendor Return Merchandise Authorization (VRMA) coworkers.
  • Research and resolve forms with no bin and RMA exception items going back to the vendor.
  • Assist coworkers with issues or escalate to a supervisor for assistance.
  • Ensure work area is clean and organized daily.
  • Lift up to lift up to 50 lbs. with or without assistance.
  • Monitor vendor help desk emails to ensure they are responded to in a timely manner.
  • Assist data entry team with entering VRMAs.
  • Communicate any team or system issues to management.

Education and/or Experience Qualifications
  • High School diploma or equivalent.
  • 1 year of general warehouse experience.

Required Qualifications
  • 2 years of general warehouse experience.
  • General knowledge of AS400 and Windows-based programs.
  • Strong problem solving and organizational skills.
  • History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
  • Strong verbal and written communication skills with the ability to effectively interact with all stakeholders.
  • Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise from conveyors and forklifts.

Preferred Qualifications
  • High School Diploma or equivalent