CONTACT CENTER AGENT II

Summary

JOB SUMMARY:

  • The Contact Center - Agent II operates as a high level customer service specialist within LBH's Contact Center, enhancing at LBH's engagement efforts.
  • The agent is skilled to respond to requests from multiple sources including provider practices, general calls in response to marketing activity, service department initiatives, customer request from web forms and other channels. In addition to responding to inquiries, the agent also proactively engages LBH customers by initiating post discharge / post visit follow up calls regarding customer satisfaction, provider referrals, and other customer needs as identified.
  • Must be able to expertly complete all functions and tasks of the Contact Center Agen
  • The agent is responsible for being knowledgeable of LBH resources, departments, and services at multiple LBH facilities and assists in maintaining the Contact Center's knowledgebase.
  • The agent also has an active role in maintaining our customer relationship management database and capturing data during the course of their engagement efforts

JOB

REQUIREMENTS:

  • Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field
  • 3-5 yrs experience
  • WEEKEND AND HOLIDAY ROTATION


Additional Information
LifeBridge Health is a $2B+, 13,000 team member healthcare system that Cares Bravely for over 1 million patients annually throughout Maryland. We are comprised of 5 main healthcare centers: Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital, and Grace Medical Center as well as several community practices.

LifeBridge Health is an Equal Opportunity Employer.

If you are interested in applying for employment and require accommodation during any part of the application process, please call 410-601-9000 and ask to speak to the Human Resources Department at the location to which you are applying. For TTY users, please call via Maryland Relay.

66615-58949