Americas Quality Region Leader

Job Description Summary

In this role, you will be embedded into the Steam Power Quality organization and partnering with the Americas Region team to drive quality improvements for the Region using Quality Improvement and Continuous Improvement methodologies. This a key role for the Region, interfacing with the wider Steam Power Quality organization, Power Quality teams and associated functions to improve the customer experience and the cost of poor quality and drive operational improvements for the Region.

Job Description

Essential Responsibilities
  • Americas Region owner for all Quality matters, working as a voice of the Region into the Steam Power and One Power Quality verticals, shaping and driving improvements for customers.
  • Create and drive operating rhythm around customer facing metrics (e.g. Cx and NCRs) including trend analysis and improvement plans for Field Services, Repairs, Parts, and Engineering Services for the Region.
  • Operational partner in all Quality matters for the services portfolio in Americas. Leading the project Quality Managers, Field quality and parts quality teams; assigning to projects, ensuring development, and applying operation rigor to ensure all customer requirements fulfilled.
  • Provide operation support in terms of any customer meetings, suppliers, factories, and project teams to ensure we maintain the required levels of quality.
  • Driving resolution of quality issues, fronting to customers and suppliers where required and utilizing internal orgnisation to support resolution and prevention.
  • Ensuring all field related preparation and execution activities are compliant with customer quality requirements, implementing and applying lessons learned proactively between outages.
  • Create and drive operating rhythm around internal facing metrics (e.g. CoPQ) including trend analysis and improvement plans for Field Services, Repairs, Parts, and Engineering Services for the Region.
  • In conjunction with the Operations team, serve as a change agent in institutionalizing Lean methodologies to drive simplification and customer responsiveness.
  • Support the development of a Communication and Learning Plan to seek, share, and implement best practices to drive a learning organization.
  • Apply Quality Assurance, Quality Control, and Lean methodologies to improve process capability and eliminate defects.
  • Lead and facilitate cross-functional project teams to drive standardization and simplification wing to-wing process. This includes providing change leadership (Change Acceleration Process) methods and tools across assigned critical business initiatives. Communicate teams' progress to Business Leaders
  • Serve as a key staff member within the SP Americas team supporting and shaping the overall region strategy and leading cross functional initiatives.
  • Create strong working relationships within the Americas region and across the global teams. Own and drive actions with these teams that support the tactical and strategic improvement plans for the region.


  • Bachelor's degree in Engineering, Business or related field from an accredited university or college
  • Minimum of 8 years of experience within the Power Services Industry, preferably in both operational and leadership roles
  • Minimum of 2 years of Leadership within a Quality role

Desired Characteristics
  • Strong, proven previous leadership capabilities leading both Quality and Operations with strong oral and written communication skills.
  • Understanding of Quality Management Systems, Technical Regulations and Standards
  • Change agent, questioning the status quo to achieve business targets with strong credibility and influencing skills
  • Self-motivated with demonstrated ability to motivate others to achieve results
  • Strong analytical and quantitative skills; Familiar with statistics and six sigma quality concepts Committed to process improvement with the ability of finding think out of the box solutions
  • Customer-focused in defining and establishing priorities
  • Operational and customer facing experience within services environment.
  • Strong Consideration will be given to Steam Power and Field Core employees

Colorado: The salary range for this position is $100,000 to $130,000. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus. Available benefits include h ealth and welfare benefits include healthcare, prescription drug, dental, and vision coverage; savings account options (such as a Health Care Flexible Savings Account, Health Reimbursement Account, Limited Purpose Flexible Spending Account, and Dependent Care Flexible Spending Account); and an employee assistance program. Additional benefits include a defined contribution 401(k) plan, employee life insurance, optional dependent life insurance, employee accidental death or dismemberment insurance coverage, salary continuance program benefits for disability, optional long-term disability, pre-tax transportation/commuter program, paid holidays, paid time off, parental leave, a layoff plan for salaried employees, tuition reimbursement program, use of Cariloop, adoption assistance, optional identity theft prevention insurance, optional personal legal assistance, and optional personal excess liability insurance.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No