Director, Care Transformation - Telecommute

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Compassion is the essential trait that drives superior health care performance. But it's just a start. At OptumCare innovative thinking is just as important. Our unique team of health care providers are an emerging and important part of Optum and the UnitedHealth Group family of businesses. Our approach is designed to help physicians and other providers deliver the right care at the right time in the right setting. That takes smart ideas and incredible teamwork. And that's where you come in. In this role, you'll support a clinical team that's helping patients in new and better ways while giving them a generous helping of compassion and respect. Make yourself at home with us and start doing your life's best work.(sm)

You'll need to be able to work in multiple locations, while managing multiple priorities. You'll find the pace fast and the patient - centered environment inspiring.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
  • Demonstrate proficiency in elements of healthcare operations and strategy, with a strong preference for expertise in mechanisms to reduce total cost of care
  • Quantitatively assess gaps in care delivery and build or customize solutions that address those gaps
  • Demonstrate high levels of EQ while engaging leadership and other stakeholders
  • Plan and drive complex projects with an iterative process for continuous improvement
  • Build management process and operational dashboards to maintain long term project success
  • Manage other teammates in accordance with our team values, with an intense focus on their growth and development
  • Lead design for and perform execution of ad hoc analyses, while guiding analysts and senior analysts as necessary
  • Interact with senior management by providing thoughtful analysis on key decision points to drive initiatives forward
  • Drive quantifiable health outcomes while maintaining high net promoter scores from clients

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • MBA or related graduate degree
  • 7+ years of relevant experience (e.g. consulting, strategy, healthcare operations, medical group, health plans, program evaluation, data analytics, data science)
  • Willing and able to travel up to 50%

Preferred Qualifications:
  • Proven aptitude for and facility with change management and care transformation processes
  • Previous supervisory, coaching and mentoring experience
  • Demonstrated proficiency in consultative skills when addressing complex inquiries from clients, vendors and customers
  • Strong interpersonal and client service skills
  • Analytical thinker with ability to perform root cause analysis, prepare and implement action plans, and lead initiatives
  • Proven leadership skills and the ability to collaborate across functions and with all levels of the organization and with outside physicians and potential business partners
  • Ability to recognize interdependencies of process and how changes impact overall integration efforts
  • Highly developed persuasion and influence skills; able to influence without authority
  • Willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance and skills to foster a positive work environment
  • Demonstrated ability to create, refine and manage new business processes; demonstrated business expertise
  • Ability to give and receive thoughtful feedback
  • Ability to delegate appropriately
  • Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward
  • Excellent presentation and communication skills (written and verbal)
  • Ability and willingness to maintain open and clear communication with teammates, clients, and vendors
  • Ability to thrive in an environment of ambiguity and autonomy; flexibility and ability to manage multiple projects, deadlines and multiple priorities in a fast-paced, changing and evolving work environment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $110,200 to $211,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Director, Care Transformation, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote