Omni Product Owner - Telecommute

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Are you passionate about the customer experience? Do you gain needed energy from delighting others? Are you curious by nature and motivated by challenges? If so, look no further! The Omni Product Owner, Customer Experience Design role supports efforts in building out a best in class customer experience. This position contributes to executing against the day to day deliverables required to transform Optum's customer experience through an effort known as Project Omni. Project Omni is a multi-year effort where we will engage customers in new ways in a multi-channel environment. This role will focus on building subject matter expertise across key lines of business, executing against business planning and experience design activities, contributing to change management efforts and executing a flawless implementation. This role contributes directly to transforming our current customer capabilities across the enterprise.

The Customer Experience team is positioned to lead an Omni cross-channel experience strategy across the enterprise. The desired outcome is a simple, smart and seamless customer experience and Omni is the catalyst to making this a reality. Our North Star is NPS®.

This strategy is being built in partnership with key enterprise stakeholders. In this role you will actively contribute to making this story come to life. You will flawlessly execute against the strategy and customer agenda. Armed with an "outside-in" lens, your passion for the customer experience will guide you in designing experiences which delight our customers. You will support critical Omni implementation efforts from conception to completion.

In this role, you will skillfully design and support the implementation of best-in-class customer experience capabilities (Project Omni). Your objective is to deliver a solution which meets the unmet needs of both our customers and internal stakeholders. Your work is strategic as well as tactical as you execute against a multi-year roadmap while also focusing on continuously improving in a post implementation world. You will help formulate the perfect experience design which leverages technology in a way that eradicates customer pain. Your efforts will directly contribute to the Optum growth story.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
  • Support all phases of agile software development to include initiation, design, development and testing
  • Serve as liaison between business customers and IT
  • Implement new enhanced telecom capabilities and features
  • Manage and support existing telecom capabilities and features
  • Gather and document project requirements in features and user stories
  • Participate in and/or lead, as appropriate, process/workflow analysis and enhancements to support requirements
  • Discuss and resolve business data, and process issues within the team(s), across stakeholders
  • Research/analyze data and business processes, as needed, via quantitative and qualitative analysis for requirements and to support solutioning
  • Lead and/or support internal review sessions with all levels, including senior leadership
  • Collaborate with project stakeholders and technical teams regarding enhancements, changes, issues and defects that may impact development, data, workflow and/or functionality

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • 3+ years of Telecommunications experience
  • 3+ years of process improvement experience
  • 2+ years of experience writing user stories/features/capabilities within Rally
  • Intermediate level of proficiency with Word, Excel, Visio, and PowerPoint
  • Experience in Agile Environment
  • Experience and ability to drive detailed solutions to completion with minimal oversight (self-directed)
  • Experience and ability to influence course of action with diplomacy and tact when others are directly accountable for outcomes

Preferred Qualifications:
  • 2+ years of experience gathering requirements
  • 2+ years of experience collaborating with development/engineering teams
  • Experience with the Genesys telephony platform

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Omni Product Owner, Telecommute, Remote, Work from Home