Short Range Planning Analyst - Back Office - Remote

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

You are a thoughts based person who thrives on developing new solutions to solve tough challenges. Here, your analytical and innovative skills will help us with our mission of helping people live healthier lives. Yes, we share a mission that inspires. And we need your organizational talents and business discipline to help fuel that mission. Are you ready to analyze data and deliver bold, business-savvy ideas to impact the lives of millions?

As a key member of the Workforce Planning & Management Team, you will be directly responsible for forecasting and staff planning for a select group of back-office WorkTypes. You will be responsible for building and maintaining forecasts and staffing plans to provide our operational business partners with the information they need to achieve service levels, financial goals, and be proactive in assessing staff training and movement to achieve goals.

You'll enjoy the flexibility to telecommute* from within the U.S. as you take on some tough challenges.

Purpose of Job:

To effectively and promptly:
  • Build and maintain forecasts and staffing plans to provide Operations/Business partners with the information they need to proactively hire, train, and shift staff in order to achieve service levels and financial targets
  • Communicating staffing plans, risks, and recommendations to VPs and Directors, and collaboration with these leaders to continually adjust based on changing business needs
  • Analyze inventory and performance against targets, identify causation/drivers to any unplanned results, collaborate with Workforce and Operations partners as needed, and determine corresponding work

Primary Responsibilities:
  • Create and maintain staffing models for Operations/Business areas, which requires a complete knowledge of Ops' business objectives, inventory, and performance metrics
  • Routinely present to and collaborate with Operations/Business partners, including VPs and Directors on staffing models, data analysis, and recommendations to improve service while reducing cost
  • Collaborate with Workforce, Operations, and other business partners to ensure we have accurate data in our models, e.g. data feeds, root cause of data anomalies, changes to business models, special project details, etc.
  • Collaborate with the Long Range (financial) Planning team on the budgetary process, including vendor forecasting and planning to ensure short-range and long-range plans are in alignment
  • Collaborate with Learning & Development on training classes and planned hiring
  • Develop effective/strategic business solutions through research and analysis of data and business processes to solve staffing or inventory crises/challenges, including developing innovative approaches to solve problems
  • Analyze, review, forecast, and trend complex data - creating "what if" models, identifying viable options to enable data-driven decisions that establish Business' operating model and organizational structure
  • Work independently and have a strong business ownership, while serving as a resource to others

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High school diploma or GED
  • Associate's degree or 2+ years of experience in business/finance analysis or workforce forecasting and planning
  • 2+ years of experience using advanced level of proficiency in MS Excel working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions
  • 2+ years of experience analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution
  • 1+ years of experience with either back-office or call center transaction and production tracking applications
  • Excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions and opportunities
  • Intermediate level proficiency in MS Word and MS PowerPoint
  • Adaptable and able to quickly move with change while maintaining a positive attitude
  • Ability to work a flexible schedule as needed for infrequent occasions, including early hours, weekends, and holidays

Preferred Qualifications:
  • Previous experience communicating with, and presenting to, VPs and Directors to provide performance status and recommendations as well as collaborate for solutions
  • Previous experience in capacity modeling, six sigma/process improvement, or project management
  • Previous experience leading medium-sized projects
  • Previous experience with MS Access with the ability to understand queries
  • Previous experience maintaining an automated work routing application in a back-office environment, i.e. enterprise work router
  • Previous experience working with scheduling applications, e.g. IEX
  • Previous experience in Tableau with skills in creating adhoc reports
  • Previous experience using MS Visio for process flows/mapping
  • Experience in the healthcare industry with products and services

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The hourly range for Colorado residents is $25.63 to $45.72. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, in addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Workforce management, WFH, WAH, work from home, work at home, remote, Business analyst, back office, Telecommute, Short Range Planning Analyst, #RPO