Implementation Project Leader

Job Location: Aurora, IL

Alternate Job Location : Oriskany NY, Southfield MI, Charlotte NC, Tampa FL and Bridgewater, NJ

Role Value Proposition:

This position is responsible for the coordinated management of projects contributing to customer implementations in National Accounts for multi-product implementations. Responsible for providing leadership to the overall project and project team. Will work with customer units to develop project goals, objectives and scope.

Key Responsibilities:
  • Manage multiple complex and multi-product customer implementations for National Account clients, along with internal projects and strategic initiatives
  • Develop and maintain implementation documentation such as: the project charter, schedule, critical milestones, stakeholder identification, communication matrix, action log, lessons learned, etc.
  • Track all aspects of initiatives such as scope, objectives, deliverables, scheduling, milestones, resourcing, interdependencies and risk management
  • Interface with all areas involved in initiatives, serving as the central point of contact around project management activities and building strong relationships with key players
  • Facilitate regular status meetings to manage the program and project plan execution
  • Establish and maintain strong partnerships with internal departments to ensure that implementations are delivered consistently, timely, and accurately
  • Identify, track, escalate and resolve project issues appropriately and timely
  • Prepare and present status reports/updates to executives
  • Ensure adherence to compliance controls and quality standards
  • Evaluate, recommend and implement improvements to the project management process

Essential Business Experience and Technical Skills:
  • Bachelor's degree or equivalent work experience
  • 5-7+ years of non-IT project management experience managing business and/or operational type projects
  • Strong project, program and change management skills with a proven track record of managing and executing all phases of project initiatives
  • Ability to manage multiple projects/initiatives with competing demands in a continuously changing environment.
  • Proficient in applying PMO methodologies/tools associated with: Project Planning, Scoping, Scheduling, Communicating, Risk Analysis, Contingency Planning, etc.
  • Strong facilitation skills and the ability to design effective meeting agendas, lead group decision making, resolve conflicts, etc.
  • Ability to effectively influence and interact/collaborate with team members, partners and senior management
  • Effectively recognize when to escalate issues to senior management for resolution
  • Strong interpersonal skills with ability to lead, motivate and support project team
  • Must possess excellent verbal and written communication skills
  • Strong negotiation and conflict resolution skills
  • Proven ability to work effectively across a matrix environment
  • Ability to champion continuous learning & development
  • Proficient in MS Project & MS Office Suite (Word, Excel & PowerPoint)
  • Knowledge of MetLife's Group Products and Services preferred
  • Knowledge of National Account customers and processes a plus
  • Knowledge of PMBOK methodologies and the Project Management Life Cycle
  • PMI PMP ® certification preferred
  • Ability to travel approximately 10 to 15%

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."


MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition #: 119526