Manager, Fraud Performance Management (US)

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit

Job Description

Manages model governance tasks to ensure proper and timely completion.
Coordinates with Model Validation, Risk Management, Implementation and external vendor resources on model development, documentation, deployment, monitoring and decommissioning.
Interprets findings and documents validation requirements of complex statistical models and is able to communicate to senior and executive level management in written and verbal form.
Ability to understand and explain in simple terms complex mathematical analysis and various statistical methods or techniques.
Provides ad-hoc analysis to support decision-making at the senior executive level.
Acts as a subject matter expert and represents the team. at system/project meetings as well as industry forums.
Builds and maintains strong relationships with all stakeholders including Model Validation, Risk Management, Product groups and external vendors.
Represents US Fraud Models Team in the planning of new initiatives and product launches.
Evaluates and documents validation of complex statistical models.
Identifies and addresses key reporting needs required to manage fraud models, providing design input into enterprise reporting needs.
Supports existing monitoring by refreshing reports when data or requirements change.
Supports project intent and ongoing partner projects; provides risk identification and cost estimates.
Leverages fraud expertise to help define fraud resilient products and processes.
Provides post-launch IT validation and issue management.
Ensures Fraud policy alignment and implementation.
Outlines data needs for fraud models and effective management.
Reviews and evaluates potential technology investments.
Manages model prioritization, business validation and implementation.
Supports audit and regulatory requests (data or intent).
Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House).
Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS).

Job Requirements

Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required.
Master's Degree in a related discipline is preferred.
7+ years relevant experience.
Knowledge of systems and processes is preferred.
Experience with SQL/SAS/Data manipulation tools required.
Previous experience with related fraud is highly preferred.
Solid understanding of TD Products and Channels.
People management experience is an asset.
Given the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is required.
Conceptual thinker; ability to wade through data and arrive at conclusions.
Strong interpersonal skills; comfortable interacting with team members of all levels.
Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally).
Ability to take initiative and work independently under tight timelines.
Strong team collaboration skills.
Ability to effectively manage multiple projects and priorities simultaneously.
Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners.

  • Must be eligible for employment under regulatory standards applicable to the position.

  • Inclusiveness

    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.