Sales Trainer - Phoenix - WM Careers

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
This position primarily provides a level of expertise in facilitating classroom learning, evaluating participant performance, and coaching to reinforce learning. Prepares for learning events, conducts classroom management, facilitates courseware, and conducts assessments. Implements and maintains processes, procedures and programs to ensure a positive learning experience for participants. Secondarily, this position is introduced to beginner level development of training materials and supervisor duties.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
  • Uses the instructional materials (Instructor Guides, learning objectives, assessments, activities) and content to prepare and execute the learning intervention to ensure mastery of the training objectives
  • Facilitates training courseware and practice activities (group discussion, brainstorming, questioning) to ensure mastery of training objectives.
  • Coordinates the delivery and instruction of material for both new and existing training offerings.
  • Selects the appropriate learning modes (energizers, icebreakers, games, simulations, role-plays, etc.) to engage trainees in active learning to maximize on the job performance
  • Uses various instructional strategies (guided learning, hands on exercises, classical approaches) to ensure the content is delivered given the learning environment
  • Guides a group to acquire skills, make decisions, or complete tasks by use of facilitation techniques.
  • Uses classroom management techniques to engage trainees, manage unproductive participant behavior, respond to unexpected issues, and keep trainees focused on the task at hand
  • Seeks to understand the true nature of the performance gap (what it is and why it exists)
  • Performs needs assessments of participants during classroom instruction.
  • Develops a holistic view of performance problems, identifies root causes, and suggests training-based solutions.
  • Uses appropriate delivery skills; voice, body movement, gesture, eye contact, question handling, etc. to engage the trainees.
  • Works independently with project management aptitude.
  • Attends to all class room set up (communications, evaluations, recaps, pre-work, materials requests, LMS requirements, room set up and breakdown etc.) to ensure scheduled session is prepared and productive throughout.
  • Prepares and executes communication of future training.
  • Manages any assigned tasks or projects.
  • Observes, evaluates and coaches learners as needed (post-training) based on performance and engagement.
  • Guided by Manager, evaluates and coaches trainers based on performance and post-course feedback.
  • Mentors team members to improve overall success and support company key objectives.
  • Reviews edits and enhancements in training curriculum and materials on an as needed basis.
  • Participates in team planning activities to assist with implementing and training related strategic initiatives.
  • Assists with development of training materials.
  • Participates with Manager and clients to identify and prioritize training needs.
  • Generates training reports for key stakeholders.
  • Analyzes training related metrics and develops insights that highlight impact and adoption of training programs and its correlation to business outcomes.

III. Supervisory Responsibilities
This job has no supervisory duties, but may occasionally act as a team lead.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience
  • Education: Bachelor's Degree (accredited) in Business, Marketing, Human Resources, or Education, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
  • Experience: Five (5) years of relevant work experience delivering and facilitating training programs (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements
  • None required.

C. Other Knowledge, Skills or Abilities Required
  • Proficient with Microsoft Office and preferred experience with Microsoft OneDrive
  • Proficient with learning metrics and analytics to measure the impact of learning solutions.
  • Five (5) years' experience with learning management systems and creating reports.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;
  • Required to exert physical effort in handling objects less than 30 pounds rarely;
  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
  • Normal setting for this job is: office setting.
  • May require travel as needed (meetings/trainings/conferences/coverage).

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."

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