Senior Retention Representative (remote)

Job Classification:
Sales - Sales

A positive attitude, desire to learn, and a passion to help people go a long way in starting a successful career at Prudential. As aSenior Retention Representative, you are part of an elite team of experts responsible for providing an exceptional experience to Prudential’s customers and distribution partners. While assisting those customers with their unique financial needs, you will receive a comprehensive introduction to the financial industry through an extensive training program that allows associates to develop technical expertise, process knowledge and develop a solid foundation of Prudential’s life insurance products.

This position is a great step into a corporate career with a Fortune 100 company. This role has been designed to include ongoing opportunities to collaborate in group training, call coaching, mentoring and personal development. The professional skills you receive will prepare you to explore opportunities in all areas of the organization such as Coaching & Training, Team Leadership, Product Design, Underwriting, Marketing and Sales & Distribution.This position is eligible for remote work and is open to all US locations.

The primary responsibilities Include:
  • Communicates daily with customers and field representatives on the benefits of life insurance by providing a world class customer experience. Provides Prudential customers information related to the benefits and features of their life insurance policy and other Prudential products.
  • Builds relationships and trust through compliant client communications.
  • Maintains an up to date knowledge of products and sales techniques based on business need, job duties and industry changes.
  • Retains current business through reeducating customers on their policies and explaining options available to them versus surrenders.
  • On occasion participates in outbound calls.
  • Associate is required to maintain stated performance objectives including conservation rate, quality, and call handle time standards.

What you can expect:
  • Fast paced and structured environment
  • Culture that is focused on the customers’ needs, and providing a world class experience
  • Dynamic career path opportunities for those that demonstrate proficiency
  • Supportive management team that aids and encourages development within Prudential

Prudential offers an extensive training program, which includes:
  • Paid training (Both Classroom and Online) for your FINRA Series 6 and 63 (please note that due to these licenses, we do run a credit check in our background check process)
  • All registration fees and materials paid by Prudential.
  • 12 week paid training on Prudential's life insurance products, systems and procedures.
  • Continuing education credentials paid by Prudential.
  • Ongoing coaching and career development including individual and group coaching sessions, opportunities to participate in mentorship programs, and paid personal development time each year.

  • The hours of operation for the Customer Value Center are 9:00am to 5:00pm ET. Upon completion of training, hours maybe anywhere during these hours, depending on business need.


Prudential offers a generous benefits package including:

  • Competitive salary with opportunity for an annual bonus based on performance
  • Outstanding advancement potential, beginning with tiered promotional opportunities
  • Tuition reimbursement
  • A comprehensive health care plan, available on start date.
  • The opportunity to participate in company sponsored retirement savings plans (401k) and a company funded pension plan.
  • Generous paid time off - vacation, holidays and personal days.

Location: Offering the opportunity to work remotely or, if nearby, from a Prudential Group Insurance location

Expertise we are looking for you to bring:
  • Demonstrated problem solving ability and committed to owning a customer’s experience from start to finish.
  • Excellent verbal and written skills and a strong commitment to providing exceptional customer service.
  • Outstanding active listening skills and the ability to engage customers to determine their unique financial needs and preferences.
  • Proficient PC skills with ability to multi-task between computer applications.

We also prefer, but do not require:

  • Knowledge of life insurance products, or other experience in the Financial Industry.
  • A college degree or relevant work experience
  • FINRA registration for Series 6 & 63 (Variable)Series 6 (NASD) and Series 63 . If not currently registered, registration must be obtained within 180 days of hire and kept active by following the established renewal and Continuing Education guidelines.

*Note: Prudential is required by Colorado law to include the salary range for this role when hiring a Colorado resident.

Salary range specific to Colorado: $44,300 - $60,100 + discretionary incentive bonus + benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.


Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.

If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email to request assistance.

Plymouth, Minnesota, United States of America; Remote