Svc Procr Asst, Mail & Imaging Svcs

Alternate Locations: Omaha, NE (Nebraska)

Work Arrangement:In Office

Relocation assistanceis not available for this opportunity.


Requisition #:66785

About The Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas - Life Insurance, Annuities, Retirement Plan Services and Group Protection - focus on supporting, preserving and enhancing over 17 million customer's lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees' futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.Please contact Lincoln's fraud team if you encounter a recruiter or see a job opportunity that seems suspicious.

General Purpose of Job

This position will perform and deliver on highly routine work for their assigned area(s) of responsibility in accordance with established procedures/guidelines. They will be responsible for supporting functions within the Mail Services operation. They will also provide routine mail services support services to internal customers including scanning prepped mail into electronic images within the Automated Work Distribution System (AWD).

Duties and Responsibilities

Accesses mainframe systems to identify contract number or policy number and company code.

Applies foundational knowledge to processing all incoming and outgoing mail (USPS, Certified, Registered and Express) including researching, preparing and scanning documents into AWD.

Collates and stuffs envelopes manually with materials for internal and external distribution.

Completes mail projects for internal and external distribution.

Conducts interoffice mail runs and slots mail for delivery.

Delivers highly routine work and provides general information, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.

Distributes output reports to internal customers.

Follows Records Retention schedule for documents scanned into AWD and coordinates destruction upon maturity.

Meets or exceeds departmental quality and service standards.

Performs basic task/transactions related to common programs and services by acquiring core knowledge required for the role.

Performs routine research within AWD on and resolves issues for internal customers.

Performs specific data entry functions.

Prepares documents for scanning, operates imaging equipment, and/or indexes the imaged correspondence via the Automated Work Distribution System.

Processes agent mail and prepares it for daily shipping.

Processes return mail in accordance with Compliance guidelines.

Receives, distributes mails, and tracks incoming and outgoing express and ground shipments, utilizing vendor supplied computer equipment for shipping and tracking.

Sorts correspondence by plan number, contract number or policy number and business area.

Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.

Utilizes company van for post office pickups/drop-offs and for airport transportation (in some locations)

Utilizes vendor supplied computer equipment (postage meters, scales and arrival system) for shipping and tracking mail.

Works overtime as needed.

Additional Position Responsibilities

Other Skills and Abilities

Ability to perform repetitive tasks while maintaining speed of work, accuracy and attention to detail without loss to productivity.

Ability to perform under stress in cases of emergency, critical or hazardous situations.

Ability to work with others in a team environment.

Demonstrates ability to work in a fast-paced environment.

Demonstrates interpersonal skills with a collaborative style.

Demonstrates organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.).

Demonstrates the ability to use sound judgment and discretion regarding confidential information.

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Successfully completes regulatory and job training requirements.


High School or GED - Minimum Required



0 - 1+ Years of Administrative Support, Clerical Support and/or data entry experience (Required )

Work Arrangement:

In Office:Employees will work in a Lincoln office in a designated workspace. Remote flexibility is considered/granted by managers on an ad-hoc basis, for special circumstances.

This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

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