Product Quality Assurance Professional

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.


The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott's life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations - with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

Our location in Irving, TX currently has an opportunity for Product Quality Assurance Professional.


Product Quality Assurance Professional is responsible for supporting complaint handling investigations, performing complaint trend analysis and representing PQA on cross functional teams pertaining to design and on market product performance. Works closely with technical team and CAPA in identifying potential product deficiency. Ensures customer responses are timely and meet quality guidelines.
  • Contributes to defining and timely achievement of overall project goals.
  • Manages assigned projects; work cross functionally to drive results
  • Provides compliant solutions to a variety of problems of moderate scope and complexity.
  • Interacts constructively with employees, managers and cross-functional peers.
  • May lead a project with a limited scope, but usually a contributor on broader projects.
  • Provides guidance to other Professionals and Technicians.
  • Maintains awareness of standards that regulate our industry.
  • Ensures compliance to site level policies and procedures by promptly reporting non-compliance issues to management within Division and Corporation as appropriate.
  • Maintains vigilance to ensure adherence to Quality Policy and Quality system procedures by promptly reporting noncompliance issues to management.
  • Applies basic Risk Management principles to work.
  • Evaluates and Investigates complex complaints with management oversight.
  • Provides compliant analysis to a variety of complaint investigations and regulatory inquiries.
  • Ensures compliant documentation related to area of responsibility
  • Coordinates quality decisions between different quality and engineering groups


  • Bachelors Degree in a related function or an equivalent combination of education and work experience.
  • Minimum 2 years of related experience
  • Demonstrated technical competency and working technical knowledge and application of concepts, practices and procedures

  • 3 + years work experience in Quality or related field experience; Less experience may be appropriate with advanced degree.
  • Demonstrates understanding of how their function supports the business.
  • Demonstrates technical and business competencies that drive results and continuous improvement.


At Abbott, you can have a good job that can grow into a great career. We offer:
  • Training and career development, with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at, on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.