Medical Operations Manager


You've earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you've worked hard to acquire and the passion you already have. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Medical Operations Manage

Amgen provides a collaborative and creative culture in a company with a strong track record of innovation. Our culture encourages open dialogue and diverse views to land on the best solutions, and we help ensure our staff are equipped to excel today and tomorrow.

Reporting to the Senior Manager Medical Operations, the Operations Manager position will partner across functions and geographies as the operations lead for the global Medical Affairs Strategy, Evidence Generation, Insights (StratEGI) capability. As a business representative, the operations manager will drive development, execution and implementation of solutions. Projects may include system enhancements for key capability systems, process improvement or development solutions, technology delivery solutions and training development and delivery.

The Operations Manager will deliver by building and encouraging strong relationships with key partners in a highly matrixed team environment include the Information Systems partners, data & analytics partners, off-shore support team, cross functional partners and the business user community.

This role is accountable for all global medical operations responsibilities which includes process standardization, technology solutions business ownership and maintenance, training business users, optimizing performance of capability, and solution delivery excellence.


What you will do

Let's do this. Let's change the world. In this vital role you will
  • Leads and facilitates operational activities to plan, build, implement, launch and maintain the capability in accordance with strategy, vision, goals & roadmap
  • Executes operations activities for the capability and ensures timely and quality delivery of capability plans in partnership with capability leads and leadership team
  • Proactively communicate with all applicable teams across functions and geographies to ensure alignment with capability plans & to seek opportunities for innovation and improvements
  • Develop, review and implement policies, SOPs (Standard Operating Procedures) and associated technical documents as significant for capability.
  • Serve as business authority, advocate and point of contact on technology & process related issues within designated capability
  • Facilitate and participate in key governance forums
  • Collaborate with analytics lead to identify, implement and manage the key performance indicators metrics, dashboards and other analytic needs
  • Continually assess the landscape and assess opportunities to improve, standardize or streamline the business capability
  • Owns the build/ assessment/ maintenance of the end to end capability (Process, System, Reports and Analytics) lifecycle management, upgrade and enhancements and working with Information Systems as a key partner in delivery
  • Own the development/update for controlled documents, propose process/technology changes and implementation solutions
  • Own all relevant training material, updates, technology related to the systems/process. Partner with the appropriate training specialists and establish pathways to assess and understand the educational needs of the capability audience.


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is a go getter with these qualifications.

Basic Qualifications:

Doctorate degree


Master's degree and 2 years of work experience


Bachelor's degree and 4 years of work experience


Associates degree and 10 years of work experience


High school diploma / GED and 12 years of work experience

Preferred Qualifications:

  • Bachelor's degree or equivalent in life science, computer science, business administration or related subject area
  • 6+ years' work experience in systems, business or project management in the Pharmaceutical or Biotech arena
  • 4+ years' experience in leading systems or analytics projects.


  • 2+ years' experience with information technologies/information systems, analytics platforms and/or reporting technology
  • Strong understanding and experience in the use of performance management techniques, measures, problem solving and analytical thinking
  • Knowledge of pharmaceutical industry guidelines, Good Clinical Practice and legal/health system environment.


Some of the vast rewards of working here

As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.
  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan-comprising health, finance and wealth, work/life balance, and career benefits-with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.