Sr. Manager, Software Dev & Engineering

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
As a successful Manager in Comcast Technology & Product, you will do much more than manage applications, infrastructure, tools, and people. You will be a servant leader of a team of Salesforce software engineers and architects enabling our Residential Sales teams! In this role you will be leading a team that builds and expands software, infrastructure, networking, cloud technology, process automation and business insight capabilities that enable world-class operational excellence for our technology & business organizations. The Sr. Manager will support a platform that will empower all of Comcast's residential Field Sales agents.This role will have a significant degree of impact on business results and a team of talented professional engineers. The right candidate will be assertive and work to bring people together to help solve complex problems with an iterative, feedback driven approach. Responsible for managing the complete life cycle of highly complex, internal projects, including approval, planning, execution, and closeout to ensure planned results are achieved on time. Responsible for leading a team of Software Development Engineers in the planning and designing of software and web applications. Manages projects from design to testing, including new programs, enhancements and modifications. Collaborates with Quality Assurance team to conduct testing. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.
Job Description

Core Responsibilities

  • Oversees the planning and designing of software and web applications, including new programs, enhancements, and modifications.
  • Provides guidance to the Software Engineering team and other departments in identifying product and technical requirements.
  • Ensures projects are envisioned, designed, developed, and implemented following industry best practices.
  • Supporting point of contact and liaison between Software Engineering and other teams.
  • Directs implementation initiatives for new software products and applications.
  • Organizes software update process for existing applications and coordinates the roll-out of software releases.
  • Oversees code quality, pattern adherence, and the overall maintainability of the application.
  • S upports development team deliverables to ensure adherence to deadlines, specifications, and budgets.
  • I mplements performance metrics and prepares period reports and/or proposals.
  • Monitors and tracks project progress and report s findings to leadership team.
  • Evangelist for Agile methodologies.
  • Evangelist for DevOps culture.
  • Ensures Web solutions are well engineered, operable, maintainable, and delivered on schedule.


  • Ensures all engineers keep current with technological de velopments within the industry.
  • Monitors current and future trends, technology and information in the web technology space that will positively affect organizational projects.
  • Provides leadership and direction to department personnel from lower-level managers to non-exempt employees.
  • Consistent exercise of independent judgment and discreti on in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, vari able schedule(s) as necessary.
  • Other duties and responsibilities as assigned.


Qualifications:

  • Over 12+ Years of experience in the IT industry
  • Excellent organizational, technical, financial, interpersonal and communication skills.


  • Strong analytical skills with ability to think strategically and critically.
  • Ability to work with all levels within the organization, including field service team members' management, cross-departmental teams and senior leadership.
  • Experience working on an enterprise scale web application preferred
  • Experience in administration of production environments in distributed enterprise wide solutions
  • Experience in Availability, Capacity, Disaster Recovery planning


  • Administered, maintained, developed and implemented policies and procedures to ensure security and enterprise wide data integrity
  • Adept at developing strategic plans and working with large and distributed teams
  • Familiarity with current software design methodologies including agile (scrum) development process.
  • Bachelor's Degree in Computer Science, Computer Engineering, Electrical Engineering or related disciplines; extensive, directly-related experience may be considered in-lieu of degree(s).
  • Experience in Cable / Telecom is a plus.


Personal Characteristics:

  • Ability to communicate technical details to wide variety of technical and non-technical audiences.
  • Excellent organizational skills and attention to detail in an environment that requires regular evaluation and negotiation of priorities
  • Excellent skills in emotional intelligence, influencing, and persuasion with individual and group stakeholders.


  • Strong speaking, writing, collaboration and follow-up skills.
  • Strong customer service, interpersonal and communication skills - the ability to interact with many different people, internally and externally


Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
  • This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.


Comcast is an EOE/Veterans/Disabled/LGBT employer.



Education

Bachelor's Degree

Relevant Work Experience

5-7 Years



Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.