Associate Customer Account Specialist - TEMPORARY

Requisition ID: 55872

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Position Specific Description

FPL Energy Services is seeking an Associate Customer Account Specialist to work in a temporary role in Miami, FL.

In this role, the individual will:
• Work 8:00 a.m. - 5:00 p.m. Monday through Friday (overtime available in peak months)
• Support FPL Home products and services through inbound and outbound calls
• Process deferable work items
  • Program enrollments
  • Program cancelations
  • Start program billing
  • Customer call back request
  • Surge claim forms

• Execute WOW actions to create memorable moments with customers
• Provide feedback in weekly calibrations to improve quality of service

Requirements:
• Must be in good standing in current role
• Meeting all productivity, quality, and behavioral indicators
• Great dependability

Perks - Access to the following programs will be provided:

Employee Engagement Teams
  • Make a difference for our colleagues and community, meet other team members, develop leadership and project management skills, and much more.
  • Participate on any team below
    • Career Development - Provide employees career planning and training resources
    • Communications - Share info on a variety of topics of interest through a variety of channels
    • Community Service - Develop service initiatives to support our communities
    • Focusing on Advancing Careers of External Employees (FACE) - Lead activities that engage our team members, who normally don't work in a corp. facility
    • Interactions - Offer activities to build relationships across FPLES and NextEra
    • Racial Equity - Drive actions to ensure equity for Black employees


Job Overview

Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.

Job Duties & Responsibilities

Underdirect supervision:
  • Researches and resolves sensitive customer requests and complaints
  • Ensures timely report of outages
  • Performs general account maintenance and billing adjustments
  • Performs rate analysis
  • Performs other job-related duties as assigned


Required Qualifications

  • High School Grad / GED
  • Experience: 2+ years


Preferred Qualifications

  • Six Sigma Yellow Belt Certified


Employee Group: Non Exempt
Employee Type:Full Time
Job Category: Customer Service
Organization: Florida Power & Light Company
Location: Miami, Florida
Other Work Locations: Florida
Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Miami