Regional Head Major Investigations

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Arlington Heights, Illinois office.

Major Investigations focuses on the specific financial crime threats the firm faces now and in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate from the harms associated with financial crime. Investigations harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnerships to achieve this end, always seeking the most effective and efficient means to do so.

This role will sit within HBUS Financial Crime Investigations.

Business Justification: Necessary to provide appropriate senior leadership and oversight of very high risk, high profile and cross border major investigations. The position is also critical for ensuring quality, efficiency and consistency in design, procedure and training for high risk and cross border investigations in order to ensure consistency with Global standards and to ensure that financial crime risk is appropriately addressed and escalated.
  • Lead senior manager responsible for (oversight):
    • Oversight of the quality of Major Investigations case work, and development and maintenance of the escalation criteria for those cases to be defined as high risk or high priority. Is the L2 control owner for 3 x L2 controls.
    • Providing in-depth subject matter expertise (SME) for conducting very high risk, high priority, and complex cross border investigations related to multiple financial crime types; specifically, for the US: Terrorism, Ransom payments and threats to life.
    • Coordination with regional teams on cross border and other high risk investigations to ensure adherence to Global standards and to relevant Investigation's Instructions;
    • Identification, development and coordination of initiatives to improve the investigative performance of Major Investigation country investigators.
  • Lead senior manager responsible for (escalation):
    • Providing timely written and verbal case updates to the Head of Investigations US; HBUS AMLR Officer HBUS CEO where appropriate and to include Group Head of Investigations;
    • Pro-active, collaborative partnership and engagement with external stakeholders, such US Government Agencies, NCA, all levels of Law enforcement.
    • Lead senior manager engagement with the Business, risk stewards and risk owners to ensure issues are addressed in a timely and constructive manner.
  • Lead senior manager responsible for (standards):
    • Writing, reviewing and validating Major Investigation guidance documents, instructions and sub-instructions and ensure adherence to investigative best practices and cross border risk management priorities;
    • Writing, developing and delivering key training modules to support the conduct of investigations; and
    • Supporting the regular enhancement or redesign of supplemental instructions related to Major Investigations, as needed

Key activities and decision making areas
  • To input to Group policy and FIM's in relation to Fraud and Major Investigations, both internal and external.
  • Liaise with FCI policy teams to ensure FCI policy remains aligned and with all other Investigations teams in the Bank to ensure that policy remains cohesive.
  • Create, manage and motivate a regional major investigations team to scope, conduct and document Investigations to an appropriate globally consistent standard.
  • Maximize efficiency and productivity of Regional Major Investigations team by creating global investigation standards.
  • Continually review and assess the efficiency of Regional Major Investigations teams, ensuring that teams have sufficient resource, training and equipment.
  • Continually liaise with peer Investigative groups as well as law enforcement globally to ensure the Group's response to Investigations remains best in class.
  • Ensure the function performs as intended to mitigate financial crime risk, refer for SAR filing and exit as required and identify root causes to Lines of Business for remediation.

Customers / Stakeholders
  • Develop and maintain a collaborative working relationship with relevant Compliance, Financial Crime risk stewards, risk owners and key business stakeholders both internal and external.
  • Develop and maintain a collaborative working relationship with relevant US Law Enforcement and Intelligence Agencies.
  • Provide clear, accurate and timely advice and support, as appropriate, to the Major Investigations team, global, regional and country level and relevant business teams.
  • Provide and oversee relevant project management structures to manage issues arising from various committees and forums, including tracking, reporting and coordinating responses to issues raised.
  • Engage with Investigations and other relevant functions to represent Major Investigations.
  • Supporting and providing SME guidance to other regional and county Major Investigations teams.
  • Close liaison with all relevant Stakeholders.

Leadership & Teamwork
  • Set expectations, share best practice to facilitate development of team leaders.
  • Lead and encourage constructive teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers

Operational Effectiveness & Control
  • Facilitate and chair the US HPEC, RFA forms and other Investigative meetings as appropriate.
  • Support the development of methodologies, approaches and a project plan.
  • Undertake ad hoc projects, reviews and monitoring as requested by the Head of Investigations.
  • Work with other regional heads in improving investigative techniques and outcomes.
  • Ensure the high quality of products and briefings submitted to stakeholders.
  • Develop and deliver investigative and operational training programs.
  • Brief Investigations Management Committee to demonstrate effective oversight

Major Challenges
  • The jobholder is expected to appreciate the breadth and diversity of the organisation and the pressures faced in an ever changing environment.
  • To balance conflicting demands with the need to produce accurate and timely returns/reports.

Role Context
  • Demonstrate clear understanding of Compliance disciplines.
  • The nature of the role requires close working contact with stakeholders across the Group and the Investigations, Financial Crime, Compliance and reputational risk/client selection teams in the Group's major markets and main subsidiaries.
  • Where necessary, escalation of all relevant issues is required to Senior Managers.
  • The jobholder is expected to deliver a high performance and take decisions based on knowledge and experience.
  • Provide highly professional, competent and skilled service to the function.
  • Provide clear communications to the business.
  • The jobholder is required to think proactively and use initiative in finding solutions to problems.
  • The jobholder is required to help support the development of a compliance culture across the Group.

Management of Risk
  • The jobholder will continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
  • This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and also by addressing any areas of concern in conjunction with the Head of Major Investigations and/or the appropriate department.
  • The jobholder must ensure that all actions taken are in accordance with the written Compliance Programme, Compliance FIM and all affected Policies and FIMs

Observation of Internal Controls
  • The jobholder will also adhere to and be able to demonstrate adherence to internal controls and to all relevant procedures, keeping appropriate records and, where necessary, by the timely implementation of internal and external audit points, including issues raised by external regulators.
  • The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Group and Regional Compliance functions. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.


Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions
  • Experience in financial crime investigations (Essential)
  • Basic knowledge of multi-country AML regulations and guidance and SAR filing (consent and intelligence) processes. ACAMS/ICA Advanced/Diploma preferred
  • Experience in the financial services industry,
  • Proven leadership experience in a high performing matrix team
  • History of working in a liaison role, with a verifiable track record of success
  • Demonstrable track-record of achievement in new and ambiguous environments
  • Highly motivated, entrepreneurial and autonomous
  • Ability to formulate, disseminate and implement strategy
  • A Continuous Improvement mindset
  • Awareness of regulatory and in-house operating environment and potential impact upon the function
  • Strong multi-cultural awareness
  • Proven project management and analytical skills, together with ability to support decisions with sound commercial reasoning
  • Lateral thinker with an ability to interpret and solve complex issues.
  • Numerate, evidence based analytical skills founded on an empirical base.
  • Strong communication, influencing and interpersonal skills with a proven ability to quickly build and maintain effective relationships

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

We are an equal opportunity employer and are committed to creating a diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.