Systems Architect, Service Design

Position Profile:


The Systems Architect acts as a technology adviser supporting Ricoh ITS Education customers. The job role strives to align technology initiatives with a customer’s objectives and works with stakeholders to drive the maturity of a customer’s technology landscape.


In addition to having a strong understanding of multiple different technologies, the Systems Architect also has a strong business acumen and education industry knowledge, with the ability to recommend and design solutions that solve the customer’s technology and operational challenges.


Job Duties & Responsibilities :
  • Foster a strategic relationship with key stakeholders within a customer’s organization to plan and implement IT projects.
  • Assist a customer with selecting the best technologies and services balanced with instructional requirements and customer care-abouts
  • Deliver a Technology Summary for each managed client to foster roadmap planning and IT budgeting conversations
  • Interface with project delivery and support teams to ensure adoption of proposed solutions is successful and meets customers’ needs
  • Develop IT solutions and present proposals to customers orally and in writing
  • Adhere to individual revenue attainment targets as laid out by company’s annual revenue goals
  • Maintain required IT Certifications in line with assigned Technology Consulting training initiatives
  • Performs other duties as assigned


  • 5-7 years of recent or current technology experience is required; consulting experience highly preferred.
  • Fundamental Level Certifications required (Microsoft MS900, AZ900, CompTIA Security+)
  • Experience in project delivery and implementation is preferred
  • Experience with IT Managed Services Provider is a plus

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