Payment Card Industry Program Director

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Arlington Heights, Illinois office.

PCI (Payment Card Industry) DSS Compliance is a critical program for HSBC Bank in the US. We are looking for a Program Director that will champion the initiative for US and implement. The Program Director will lead change initiation, design and delivery and is ultimately accountable for successful delivery of the program and benefits realization. They operate at an executive level and will engage and influence a wide spectrum of stakeholders and partners across HSBC.

The PCI Program Director will hold most or all of these responsibilities:
  • Influence strategy and craft the program approach across a series of initiatives and activities, building stakeholder agreement for plans, commitments and changes.
  • Drive Program delivery proactively, balancing scope, schedule, interdependencies and risks.
  • Work with the appropriate teams to establish effective program controls and procedures.
  • Set high expectations concerning quality and implement quality assurance processes.
  • Maintain relationships with external suppliers.
  • Report progress, issues, dependencies and risks to steering committees and make recommendations to influence decision making in order to maintain progress towards delivery and benefits realization.
  • Provide transparent leadership to maintain a focus on how the Program aligns to the change portfolio across HSBC.
  • Drive the adoption of HSBC standards and work in alignment with HSBC methodology at all times.
  • Lead the team to meet performance targets aligned to program objectives
  • Strengthen relationships with our partners. Utilize relationship leadership skills/tools too responsibly influence decisions and stakeholder advocacy.
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and visible operation of financial markets.


  • Proven experience in handling programs with more than $10mil budget
  • Experience in working with matrix reporting teams across different time zones
  • Proven experience in driving programs through Agile and scrum methods
  • SAFe certified in an introductory course (Leading SAFe and/or SAFe for Teams) and basic course (PO/PM and/or RTE/SM) preferably certified in advance SAFe course (LPM)
  • Experienced in tools such as Jira, Confluence, MS Office tools
  • Proven experience with Compliance Programs and a good functioning knowledge of PCI DSS compliance
  • PCI DSS ISA Certification Required, and/or willingness and ability to become ISA Certified within the initial 6 months of joining
  • Excellent verbal and written communication skills, Risk Mgmt. and PCI proficiency and proven attention to details with respect to grammar, ability to write concise and to the point summaries

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.