ServiceNow Solutions Trainer

The ServiceNow Solutions (SNS) Trainer drives the onboarding experience for SNS and ensures new hires are prepared for their careers at CDW. They will assist with the creation and delivery of training and process/ technical documentation to coworkers. They will regularly discuss goals, initiatives, and imperatives with SNS leadership and act as a trusted advisor. Their goal will be to drive faster adoption and increase utilization of and proficiency with the changes that impact SNS.

Key Areas of Responsibility
  • Be the face of SNS for new hires, assist with new hire scheduling and feedback sessions, and create a memorable onboarding experience
  • Conduct technology-focused onboarding classes including ServiceNow (Synapse) training, collaboration tool training, home-office set-up, and other system-related training
  • Conduct Sales and Delivery-focused onboarding classes including mock projects, review of the Service Catalog, and the Sales lifecycle
  • Build a network of relationships with other trainers and serve as the point of contact for other training programs across CDW
  • Coordinate with others within SNS to ensure training material is consistent and up-to-date
  • Analyze, develop, standardize, and deploy user adoption/training programs to support changes as needed
  • Provide recommendations for process improvements and training to management team
  • Close working relationships with coworkers through telephone, email, web conferencing, and in person
  • Other duties and responsibilities as assigned

Education and/or Experience Qualifications
  • High School Diploma or equivalent experience
  • 2 years experience teaching and/or consulting in a corporate setting

Required Qualifications
  • Experience creating training plans that enrich the learning experience and help learners toward the program outcome
  • Appreciation for teaching, technology, learning, and possesses the ability and desire to keep up with current technologies
  • Proven ability to communicate with all levels of the organization including technical levels, mid-level management, leadership, and executives
  • Understanding and real-world application of a holistic view of maturity including: People, Process, and
  • Product/Technology
  • Proven ability to analyze, design, and optimize business processes via technology and integration
  • Experience and demonstrated ability to promote and lead positive change in the organization
  • Strong organization and facilitation skills to drive the execution of assigned work and organization strategies
  • Is self-motivated / self-directed - capable of multi-tasking and accepting change both in tasks and schedule
  • Strong written, verbal, and presentation skills

Preferred Qualifications
  • Degree focused in Business Administration, Communications, Education, Human Resources, Organizational Development, Adult Learning or Education.Experience in Sales, project management or contracts
  • Experience with ServiceNow knowledge bases
  • Knowledge of organizational change management principles
  • Knowledge of adult learning principles.
  • The ideal candidate will be an enthusiastic and passionate trainer who can enhance and enrich the learning experience for every learner.