PGIM Real Estate | Senior Loan Servicing Analyst

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Job Classification:
Investment Management - Investment Operations

Company Overview:

PGIM is the diversified asset management business of Prudential Financial, Inc. (NYSE: PRU). With $1.4 trillion in assets under management, and 38 offices spanning 16 countries, PGIM is among the world’s top-10 largest asset managers. Comprised of seven self-governing asset management divisions, each PGIM business offers a distinct workplace culture that aligns with the firm’s ultimate objective to provide premier service to our clients while fostering an inclusive workplace culture that is rooted in trust, respect and equality.

Our Business:

As one of the largest real estate managers in the world with more than $180 billion in gross assets under management and administration, PGIM Real Estate strives to deliver exceptional outcomes for investors and borrowers through a range of real estate equity and debt solutions across the risk-return spectrum. Our scope of insights, rigorous risk management and seamless execution are backed by a 50-year legacy of investing in commercial real estate, a 140-year history of real estate financing and the deep local expertise of professionals in 32 cities globally.

Through our investment, financing, asset management and talent management approach, we engage in practices that ignite positive environmental and social impact, while pursuing activities that strengthen communities around the world. When you join our team, you’ll find yourself inspired by an inclusive company culture that believes that diversity of all kinds allows us to develop better and more innovative solutions for our clients.

Prudential Real Estate Loan Services, Inc ("PRELS") is a subsidiary of PGIM Real Estate and one of the largest commercial and multifamily mortgage servicing firms in the nation. PRELS manages a wide variety of mortgage investments that include Prudential’s General Account, Institutional, CMBS, Fannie Mae, Freddie Mac and FHA loans. The Company is a rated Primary, Master, and Special Servicer. PGIM Real Estate is one of the nation’s largest full-service commercial, multi-family and agricultural real estate lenders and has been serving the commercial real estate market for over 125 years.

Our Role:

PRELS is seeking a Senior Loan Servicing Analyst who will be responsible for various servicing processes throughout the life of the loan such as new loan setup, cash processing, managing borrower requests, disbursement processing, system updates for loan modification, as well preparing pay off calculations. The candidate will also be responsible for investor reporting and investor remittances utilizing financial, analytical, and problem-solving skills. This candidate will work closely with portfolio managers and asset managers in regional offices as well as investors.

Your Impact:
  • Responsible for servicing functions throughout the life of the loan.
  • Proactively monitor daily and monthly reports to ensure accuracy by researching and working issues and exceptions.
  • Monitor servicing triggers to ensure loan structure and loan requirements are followed.
  • Interpret servicing agreements, government regulations, and loan documents to ensure servicing and reporting requirements are being met.
  • Analyze and ensure accuracy of loan data and prepare investor reports and wires to investors monthly and/or as needed.
  • Review bank account, prepare reconciliations and research any discrepancies daily
  • Maintain relationship with other departments (such as Accounting, Asset management, Special Servicing, other servicing teams, etc.) and other PGIM offices.
  • Provide excellent customer service by assisting internal clients and borrowers in researching and resolving concerns/issues in an expedited manner.
  • Review current processes and recommend process improvements as appropriate to enhance productivity, efficiency, and customer service.


Your Required Skills:
  • Bachelor’s Degree and Commercial Loan Mortgage Servicing experience preferred.
  • Position requires a detailed understanding of loan terms, complex loan documents, capital structures, pooling, investor reporting and servicing agreements, servicing functions, and process flows.
  • Demonstrate strong analytical and problem-solving skills.
  • Ability to perform in a strong customer-oriented team environment utilizing strong leadership skills, professionalism, and teamwork.
  • Strong written and verbal communication skills. Candidate needs to be able to communicate and make presentations to all levels of staff and management.
  • Computer proficiency with strong working knowledge of Microsoft Excel.
  • Ability to multi-task and work independently in a time sensitive environment.
  • Experience utilizing loan servicing system i.e., McCracken/Strategy is preferred


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Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&w@prudential.com.

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers@prudential.com to request assistance.

Dallas, Texas, United States of America

R-104175