Head of Enterprise Infrastructure and Operations

Job Description

The New York Times has been fulfilling its mission to "seek the truth and help people understand the world" for nearly 170 years by delivering world-class journalism. More recently, this mission has been augmented by a deep investment in digital subscriptions and products. All of this has culminated in nearly eight million subscribers using The New York Times to read news, enjoy games, try recipes, and listen to podcasts, in addition to nearly one million subscribers who prefer to consume our journalism in print. As The New York Times seeks to become a world class digital media business , while continuing to innovate in print, we are expanding our investment in engineering. The Head of Enterprise Technology, Infrastructure and Operations is a key role in helping us to empower our staff across the company to do their best work, by delivering world class platforms and services.

You will be a senior strategic technologist and thought leader, reporting to the CIO. We are seeking candidates who are strong technologists, exceptional leaders of technical staff from multiple disciplines, and highly collaborative cross-functional partners. You ideally have at least ten years of experience in managing technology in most or all of the following areas: email and collaboration tools, server and storage technology, networking (LAN/WAN), help desk, end user support, information security, cloud computing environments, identity management, telecommunications, and disaster recovery planning. You have a proven ability to interact with and advise senior executives, and a history of providing collaborative thought leadership to senior business leaders across the enterprise. In addition you will partner with the CIO, the Enterprise Technology leadership team, and SVPs in engineering to envision and execute on strategic technology initiatives. A personal commitment to diversity, equity and inclusion is also essential for success in this role.

Responsibilities include but are not limited to:
  • Lead several teams who oversee enterprise-wide functions including Help Desk, Desktop Support, End User Platforms, Network, Core Infrastructure, Enterprise Productivity.
  • Work with business and newsroom leadership, as well as colleagues in Technology, to plan and implement technology strategies which keep our workforce and our corporate functions secure and efficient.
  • Manage a multi-million dollar operating and capital budget, with a constant focus on efficiency.
  • As a member of the CIO team, participate in running the Enterprise Technology department, including working on initiatives related to staff development, Diversity, Equity, and Inclusion, and team culture activities.
  • Partner with InfoSec and Compliance leaders to set policies and be accountable for compliance.
  • Report to senior leadership and board committees on enterprise technology initiatives.

Desired skills and competencies:
  • You have 5 or more years of experience at a VP level or higher.
  • You can operate at a senior strategic level, but are ready and willing to engage tactically.
  • You have extensive experience in building and operating centralized infrastructure, platforms, services, and other technologies that are used by several engineering teams.
  • You have been accountable for leading major technology initiatives, and have substantial experience deploying and managing enterprise applications, including financial and human resources systems such as Workday, Peoplesoft, Google Workspace, Coupa.
  • You can balance consensus-building with decisiveness and speed. You bring a sense of urgency to your work, but not at the expense of collaboration.
  • You have experience managing a large staff and a tech stack globally. You know how to motivate your people and promote collaboration and engagement.
  • You have a proven ability to manage budgets, delivering technology solutions which bring both value and return to the business.
  • You can make and create trade-offs ensuring technology progress while supporting essential business needs.
  • You embrace change, and have a balanced approach to risk.
  • You want to help people do their work efficiently, and more enjoyably.
  • You volunteer to step up on efforts outside of your own area of responsibility.
  • You are comfortable delegating to staff, but maintain a balance of oversight and guidance.
  • You are passionate about creating inclusive environments and committed to diversity, equity, and inclusion.
  • You value building excellent partnerships and default to collaboration. You can work comfortably with senior executives, and also with staff level employees.
  • You have experience building, leveraging and managing vendor relationships.
  • You believe you still have room to learn and grow.
  • You have a strong understanding of the business and a passion for the mission of the company


The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.