Quality Analyst

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
This role will support Operations, Patient Services, other in-flight project-driven initiatives, which also serve the business development, marketing, education and research goals of the hospital and university. Serves a pivotal role in assisting international visitors who are considering accessing and utilizing Stanford Health Care; functions as a Patient Advocate, Business, Data and Operations Analyst.

This is a new role and requires that the employee in this role to be flexible and be able to adapt as the organization and department grows.

Locations
Stanford Health Care

What you will do
  • Determines the operational objectives of the department by studying through information gathering analysis; evaluating output requirements and formats.
  • Improves departmental process, policy and procedure by studying current practices; recommending modifications.
  • Recommends program and project controls by identifying problems; writing improved procedures.
  • Collaborate in defining project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
  • Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
  • Maintains department process by writing and updating policies & procedures.
  • Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
  • Maintains confidence and protects operations by keeping information confidential.
  • Assist with the preparation of IMS reports (financial data, volume data, quality & safety, organizational, business development) by collecting, analyzing, and summarizing information and trends.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices.
  • Contributes to team effort by accomplishing related results as needed.
  • Performs analysis.
  • Develops and maintains database.
  • Business operations support and coordination.
  • Provides information and performs requirements gathering and analysis.
  • Patient Service Support and coordinator of patient related services; Offers information, advice and support in navigating through the SHC system and related operations.
  • Tours and Oberservership Support and coordination.
  • Office Management/Administrative Support.
  • Solves department information problems and requirements by analyzing requirements; recommending controls and protocols.

Education Qualifications
  • Bachelor's degree from an accredited college or university

Experience Qualifications
  • Five (5) years of related/relevant experience in Administration, Health Care Operations/Patient Financial Services, Systems and/or International Relations

Required Knowledge, Skills and Abilities
  • Cultural awareness and sensitivity to diverse cultures; Ability to demonstrate cultural competence
  • Ability to demonstrate patience and understanding when communicating with others
  • Ability to demonstrate business communications skills (verbal, written, influencing, listening, presentations)
  • Ability to demonstrate Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
  • Familiarity, knowledge and understanding of the health care industry, trends, applications, operations and systems
  • Familiarity, knowledge and understanding of International Relations
  • Ability to work and thrive in a dynamic, team oriented work environment
  • Ability to work flexible hours

Licenses and Certifications
  • None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.