SBC Program Manager

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Day - 08 Hour (United States of America)

Reporting to the Manager of Strategic Projects, the SBC Program Manager leads key organization initiatives for Stanford Blood Center. Program Managers are responsible for the coordination and completion of all aspects of project management on assigned projects, including, but not limited to, project scope, project schedule, project budget, project plans, facilitating meetings, documenting requirements, overseeing development, operational workflows, and implementation. Additionally, the Program Manager supports program management activities to manage that all projects across the organization are on time, within scope, and within budget. The Program Manager is responsible for identifying and resolving project issues, making sure the project progresses on schedule and on budget. The Program Manager is the point of communication with stakeholders and is accountable for project delivery and success. The Program Manager must have good communication skills in acting as the liaison between the project team, subcontractor, customer, key stakeholders, and leadership.

This is a Stanford Blood Center job.

A Brief Overview
Reporting to the Strategic Projects Manager, the Program Manager leads key organization initiatives for Stanford Blood Center. Program Managers are responsible for the coordination and completion of all aspects of project management on assigned projects, including, but not limited to, project scope, project schedule, project budget, project plans, facilitating meetings, documenting requirements, overseeing development, operational workflows, and implementation. Additionally, the Program Manager supports program management activities to manage that all projects across the organization are on time, within scope, and within budget. The Program Manager is responsible for identifying and resolving project issues, making sure the project progresses on schedule and on budget. The Program Manager is the point of communication with stakeholders and is accountable for project delivery and success. The Program Manager must have good communication skills in acting as the liaison between the project team, subcontractor, customer, key stakeholders, and leadership.

Locations
Stanford Blood Center

What you will do
  • Project Management:
    • Implement strategic initiatives from inception phase to closure phase.
    • Provide project management for project activities to ensure that the project is completed in scope, on schedule, within budget.
    • Conduct project intake, project assessments, develop project teams, define objectives and scope, document current and future-state processes, document risks and assumptions, and oversee development, operational workflows and implementation.
    • Develop and maintain effective relationships with project owners, operational leaders, business services, IT, vendors, and other project stakeholders.
    • Define project scope, duration, resources and cost, as well as the best course of action/approach to attain the project objectives.
    • Conduct project kick-off meetings, communicate individual roles and project expectations, and serve as the initial point of contact for projects.
    • Coordinate with cross-functional team members on project budget targets, status and resolution of related issues.
    • Complete and manage detailed project plans using the designated project management tool.
    • Develop effective and attainable work plans and negotiate resource allocations for project support.
    • Follow SBC standard work/processes, policies and processes, develop detailed project plans and completes required project documentation.
    • Provide input and data information for project scope, schedule and budget.
    • Provide input for tracking project budget targets (overall) and stays current on status.
    • Negotiate and balance both internal and external stakeholder interests to maintain alignment of the project outcomes.
    • Responsible for the coordination and completion of concurrent projects of various sizes. Oversee all aspects of projects. Track milestones and anticipate deadlines, assign responsibilities, and monitor and summarize progress of project.
    • Organize, and delegate work to achieve desired outcomes.
    • Utilize designated project management tool to report project status, manage issues, identify risks, and escalations.
    • Prepare reports and matrix for the leadership team regarding status of projects.
    • Develop and administer project reporting systems and communication plans.
    • Provide leadership to Project Leads and other stakeholders to effectively collaborate in project implementation.
    • Deliver concurrent various sized projects to successful completion.
    • Coordinate post-project review and lessons learned meetings following stabilization of projects.
    • Train staff on designated project management tool and develop and train staff on standardized project management methods and skills.
    • Support other Project Managers as back up on projects.
  • Process Improvements:
    • Implement process improvement and strategic initiatives for the organization to improve the efficiency and effectiveness of business operations and management.
    • Incorporate Lean practices to effectively manage stakeholder and operational leader expectations.
    • Identify and pursue opportunities to optimize effectiveness.
    • Communicate, convey, and visualize informed data conclusions and provide recommendations to leaders.
  • Program/Portfolio Management:
    • Support project-specific Project Managers to ensure that projects are on time, within scope and budget, and at the required level of quality.
    • Assist in program/project portfolio management to ensure project prioritization, project proposals, and project executions are successful.
    • Identify potential problems early on in the organization and collaborate with leaders to develop mitigation strategies.
    • Collaborate with internal and external customers to gain customer requirements and manage the dynamics of these entities.
    • Manage the designated project management tool and prepare information concerning operational effectiveness.
    • Implement and manage project portfolio changes and interventions to achieve long term organizational improvements.
    • Track and report key performance metrics to leaders based on the established goals.
  • Comply with governmental regulations and Stanford Health Care and Blood Center policies regarding health and safety. Observe and support good health and safety practices.
  • Strictly observe privacy and security related policies, procedures and practices to preserve the integrity and confidentiality of medical and other sensitive information pertaining to donors, patients, research subjects, and employees. Act as a responsible information steward and treats information as sensitive and confidential in accordance with federal and state laws and with professional ethics, accreditation standards and legal requirements. Do not disclose protected health information inappropriately.
  • May be required to enter areas where other individuals work with human blood; potential may exist for unanticipated exposure to bloodborne pathogens by splash or spill.

Education Qualifications
  • Bachelor's degree in science, business, or a related field.

Experience Qualifications
  • 2+ years to 3 years project management leadership role(s) Required
  • 1+ year to 2 years experience working in Healthcare, an Academic Medical Center, and/or a highly regulated industry preferred. Preferred

Required Knowledge, Skills and Abilities
  • Leading small and large teams in a matrix management environment.
  • Developing, implementing, managing and monitoring project management frameworks and methodologies.
  • Ability to think strategically and analytically at a macroscopic and microscopic level.
  • Ability to identify issues, risks, and escalations, assemble data, validate conclusions and incorporate resolutions.
  • Ability to manage a significant work load, prioritize projects appropriately and work independently.
  • Advanced proficiency with MS Office Suite (Excel, Word, PowerPoint and Visio) and Microsoft SharePoint.
  • Basic experience with business case preparation and cost benefit analysis.
  • Demonstrated track record of establishing priorities and meeting deadlines.
  • Demonstrated highly motivated self-starter.
  • Moderate proficiency with Microsoft Project, Primavera or other PPM software tools.
  • Strong oral, written, and interpersonal communication skills.
  • Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences.

Licenses and Certifications
  • PMP - Project Mgmt Professional preferred

Physical Demands and Work Conditions

Physical Demands
  • Frequent Sitting.
  • Occasional Walking.
  • Occasional Standing.
  • Constant Hand Use. Keyboarding
Blood Borne Pathogens
  • Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.