Substance Use Navigator - Solid Organ TP, Full-time, Days

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Day - 08 Hour (United States of America)

Provides appropriate intervention services and discharge planning to patients with substance use disorders within the Emergency Department of the Stanford University Medical Center. Conducts initial brief assessments, introduces patients to substance use treatment programs and services, expedite appointments at Medication Assisted Treatement-capable clinics, serves as the primary coach for their clients, and maintains ongoing contact with their patient panel. Assist with access to other services such as financial counseling, primary care, mental health services, social services, and residential treatment facilities.

This is a Stanford Health Care job.

A Brief Overview
Provides appropriate intervention services and discharge planning to patients with substance use disorders within the Emergency Department of the Stanford University Medical Center. Conducts initial brief assessments, introduces patients to substance use treatment programs and services, expedite appointments at Medication Assisted Treatment-capable clinics, serves as the primary coach for their clients, and maintains ongoing contact with their patient panel. Assist with access to other services such as financial counseling, primary care, mental health services, social services, and residential treatment facilities.

Locations
Stanford Health Care

What you will do
  • Communicates with hospital staff daily during weekdays to recruit patients and provide support to staff around Medication Assisted Treatment (MAT) and substance use disorder treatment: Monitors the ED and inpatient patient tracking systems to screen for eligible patients; checks-in with ED and inpatient clinicians and nursing staff to screen for eligible patients.
  • Conducts substance use assessments for patients in the emergency departments and inpatient units.
  • Utilizes motivational interviewing to support clients in developing individualized action plans.
  • Connects patients with MAT providers, substance use treatment providers and behavioral health providers.
  • Assesses and addresses any barriers to attending follow up appointments (transportation, contact phone # availability for appt reminders, shelter needs, etc). Engage social services to assist with any of these issues as needed.
  • Arranges transportation to nearby residential treatment facilities and partner programs.
  • Assists with navigating barriers to patients obtaining buprenorphine prescription from pharmacy (insurance status, copay expense, cost differences between formulations, etc). Routinely assists patients by having the patient and/or pharmacist call from the pharmacy to sort out encountered insurance barriers in real time.
  • Schedules follow up appointments, offers additional resources, networks to help achieve sustained access to care.
  • After discharge from ED/inpatient and on the day prior to follow up appointment, contact patients to remind them of their follow up appointment.
  • Supports patient access to the most optimal level of care available. If patient is from out of county and needs to access MAT in their home county, assists to connect with local resources in their home county.
  • Develops a comprehensive referral process to follow up with patients who are in the ED after-hours and who are referred to Substance Use Navigator
  • Initiates, develops and maintains constructive relationships with community MAT treatment providers.

Education Qualifications
  • High School Diploma or GED Required
  • College degree Preferred

Experience Qualifications
  • 3+ years to 5 years of progressively responsible and directly related work experience

Required Knowledge, Skills and Abilities
  • Communicates and interacts with patients in a culturally competent and relatable way.
  • Maintains updated, in-depth knowledge of local and regional Substance Use Disorder treatment programs including capacity, insurance requirements, and additional services provided at local and regional programs (benefits assistance, housing assistance, mental health, primary care, etc.).
  • Develops positive working relationships with Emergency Department staff and community agencies.
  • Becomes versed in a variety of substance use treatment models, patterns of substance use, effects of intoxicants and withdrawal of various substances
  • Becomes versed in local and regional substance use treatment options and local harm reduction services.
  • Develops expertise in insurance benefits and exclusions related to treatment.
  • Ability to use computer information systems, computer literacy, and knowledge of word processing.
  • Collects data related to number of buprenorphine/methadone administrations, prescriptions, and referrals to care.
  • Engages in scheduled California Bridge coaching calls and navigator trainings.
  • Nonjudgmental, energetic, positive approach to assisting patients with Substance Use Disorder (SUD)
  • Understanding of SUD as a medical condition and the role of MAT in treatment and harm reduction. Adherence to an abstinence-based social model that is unsupportive of MAT is not aligned with the goals of this position.
  • Interest/proficiency in working with individuals recently released from incarceration, homeless individuals and other marginalized populations.
  • Able to interact with patients in a culturally relatable manner. Any additional ability to communicate in languages spoken in local community such as Spanish, Tagalog, Hmong, etc. helpful
  • Preference for applicants with connections to, and reflecting the diversity of, the local community.
  • Respect for patient confidentiality and privacy.
  • Excellent written and verbal communication skills.

Licenses and Certifications
  • BLS - Basic Life Support

Physical Demands and Work Conditions
Blood Borne Pathogens
  • Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:
  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination
    This is a Stanford Health Care job.

    A Brief Overview
    Provides appropriate intervention services and discharge planning to patients with substance use disorders within the Emergency Department of the Stanford University Medical Center. Conducts initial brief assessments, introduces patients to substance use treatment programs and services, expedite appointments at Medication Assisted Treatment-capable clinics, serves as the primary coach for their clients, and maintains ongoing contact with their patient panel. Assist with access to other services such as financial counseling, primary care, mental health services, social services, and residential treatment facilities.

    Locations
    Stanford Health Care

    What you will do
  • Communicates with hospital staff daily during weekdays to recruit patients and provide support to staff around Medication Assisted Treatment (MAT) and substance use disorder treatment: Monitors the ED and inpatient patient tracking systems to screen for eligible patients; checks-in with ED and inpatient clinicians and nursing staff to screen for eligible patients.
  • Conducts substance use assessments for patients in the emergency departments and inpatient units.
  • Utilizes motivational interviewing to support clients in developing individualized action plans.
  • Connects patients with MAT providers, substance use treatment providers and behavioral health providers.
  • Assesses and addresses any barriers to attending follow up appointments (transportation, contact phone # availability for appt reminders, shelter needs, etc.) Engage social services to assist with any of these issues as needed.
  • Arranges transportation to nearby residential treatment facilities and partner programs.
  • Assists with navigating barriers to patients obtaining buprenorphine prescription from pharmacy (insurance status, copay expense, cost differences between formulations, etc.) Routinely assists patients by having the patient and/or pharmacist call from the pharmacy to sort out encountered insurance barriers in real time.
  • Schedules follow up appointments, offers additional resources, networks to help achieve sustained access to care.
  • After discharge from ED/inpatient and on the day prior to follow up appointment, contact patients to remind them of their follow up appointment.
  • Supports patient access to the most optimal level of care available. If patient is from out of county and needs to access MAT in their home county, assists to connect with local resources in their home county.
  • Develops a comprehensive referral process to follow up with patients who are in the ED after-hours and who are referred to Substance Use Navigator
  • Initiates, develops and maintains constructive relationships with community MAT treatment providers.

  • Education Qualifications
  • High School Diploma or GED Required
  • College degree Preferred

  • Experience Qualifications
  • 3+ years to 5 years of progressively responsible and directly related work experience

  • Required Knowledge, Skills and Abilities
  • Communicates and interacts with patients in a culturally competent and relatable way.
  • Maintains updated, in-depth knowledge of local and regional Substance Use Disorder treatment programs including capacity, insurance requirements, and additional services provided at local and regional programs (benefits assistance, housing assistance, mental health, primary care, etc.).
  • Develops positive working relationships with Emergency Department staff and community agencies.
  • Becomes versed in a variety of substance use treatment models, patterns of substance use, effects of intoxicants and withdrawal of various substances
  • Becomes versed in local and regional substance use treatment options and local harm reduction services.
  • Develops expertise in insurance benefits and exclusions related to treatment.
  • Ability to use computer information systems, computer literacy, and knowledge of word processing.
  • Collects data related to number of buprenorphine/methadone administrations, prescriptions, and referrals to care.
  • Engages in scheduled California Bridge coaching calls and navigator trainings.
  • Nonjudgmental, energetic, positive approach to assisting patients with Substance Use Disorder (SUD)
  • Understanding of SUD as a medical condition and the role of MAT in treatment and harm reduction. Adherence to an abstinence-based social model that is unsupportive of MAT is not aligned with the goals of this position.
  • Interest/proficiency in working with individuals recently released from incarceration, homeless individuals and other marginalized populations.
  • Able to interact with patients in a culturally relatable manner. Any additional ability to communicate in languages spoken in local community such as Spanish, Tagalog, Hmong, etc. helpful
  • Preference for applicants with connections to, and reflecting the diversity of, the local community.
  • Respect for patient confidentiality and privacy.
  • Excellent written and verbal communication skills.

  • Licenses and Certifications
  • BLS - Basic Life Support

  • Physical Demands and Work Conditions
    Blood Borne Pathogens
  • Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks

  • These principles apply to ALL employees:

    SHC Commitment to Providing an Exceptional Patient & Family Experience

    Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

    You will do this by executing against our three experience pillars, from the patient and family's perspective:
  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination
    This is a Stanford Health Care job.

    A Brief Overview
    Provides appropriate intervention services and discharge planning to patients with substance use disorders within the Emergency Department of the Stanford University Medical Center. Conducts initial brief assessments, introduces patients to substance use treatment programs and services, expedite appointments at Medication Assisted Treatment-capable clinics, serves as the primary coach for their clients, and maintains ongoing contact with their patient panel. Assist with access to other services such as financial counseling, primary care, mental health services, social services, and residential treatment facilities.

    Locations
    Stanford Health Care

    What you will do
  • Communicates with hospital staff daily during weekdays to recruit patients and provide support to staff around Medication Assisted Treatment (MAT) and substance use disorder treatment: Monitors the ED and inpatient patient tracking systems to screen for eligible patients; checks-in with ED and inpatient clinicians and nursing staff to screen for eligible patients.
  • Conducts substance use assessments for patients in the emergency departments and inpatient units.
  • Utilizes motivational interviewing to support clients in developing individualized action plans.
  • Connects patients with MAT providers, substance use treatment providers and behavioral health providers.
  • Assesses and addresses any barriers to attending follow up appointments (transportation, contact phone # availability for appt reminders, shelter needs, etc). Engage social services to assist with any of these issues as needed.
  • Arranges transportation to nearby residential treatment facilities and partner programs.
  • Assists with navigating barriers to patients obtaining buprenorphine prescription from pharmacy (insurance status, copay expense, cost differences between formulations, etc). Routinely assists patients by having the patient and/or pharmacist call from the pharmacy to sort out encountered insurance barriers in real time.
  • Schedules follow up appointments, offers additional resources, networks to help achieve sustained access to care.
  • After discharge from ED/inpatient and on the day prior to follow up appointment, contact patients to remind them of their follow up appointment.
  • Supports patient access to the most optimal level of care available. If patient is from out of county and needs to access MAT in their home county, assists to connect with local resources in their home county.
  • Develops a comprehensive referral process to follow up with patients who are in the ED after-hours and who are referred to Substance Use Navigator
  • Initiates, develops and maintains constructive relationships with community MAT treatment providers.

  • Education Qualifications
  • High School Diploma or GED Required
  • College degree Preferred

  • Experience Qualifications
  • 3+ years to 5 years of progressively responsible and directly related work experience

  • Required Knowledge, Skills and Abilities
  • Communicates and interacts with patients in a culturally competent and relatable way.
  • Maintains updated, in-depth knowledge of local and regional Substance Use Disorder treatment programs including capacity, insurance requirements, and additional services provided at local and regional programs (benefits assistance, housing assistance, mental health, primary care, etc.).
  • Develops positive working relationships with Emergency Department staff and community agencies.
  • Becomes versed in a variety of substance use treatment models, patterns of substance use, effects of intoxicants and withdrawal of various substances
  • Becomes versed in local and regional substance use treatment options and local harm reduction services.
  • Develops expertise in insurance benefits and exclusions related to treatment.
  • Ability to use computer information systems, computer literacy, and knowledge of word processing.
  • Collects data related to number of buprenorphine/methadone administrations, prescriptions, and referrals to care.
  • Engages in scheduled California Bridge coaching calls and navigator trainings.
  • Nonjudgmental, energetic, positive approach to assisting patients with Substance Use Disorder (SUD)
  • Understanding of SUD as a medical condition and the role of MAT in treatment and harm reduction. Adherence to an abstinence-based social model that is unsupportive of MAT is not aligned with the goals of this position.
  • Interest/proficiency in working with individuals recently released from incarceration, homeless individuals and other marginalized populations.
  • Able to interact with patients in a culturally relatable manner. Any additional ability to communicate in languages spoken in local community such as Spanish, Tagalog, Hmong, etc. helpful
  • Preference for applicants with connections to, and reflecting the diversity of, the local community.
  • Respect for patient confidentiality and privacy.
  • Excellent written and verbal communication skills.

  • Licenses and Certifications
  • BLS - Basic Life Support

  • Physical Demands and Work Conditions
    Blood Borne Pathogens
  • Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks

  • These principles apply to ALL employees:

    SHC Commitment to Providing an Exceptional Patient & Family Experience

    Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

    You will do this by executing against our three experience pillars, from the patient and family's perspective:
  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.