Chargebacks Analyst II (1 of 2 Positions)

Job Description

500,000+. The number of patients reached through our work. The answers come when curious, courageous and collaborative people are empowered to ask new questions, make bold decisions and take smart risks. Sandoz, a Novartis division, is a leader in generic and biosimilar medicines and a pioneer in digital therapeutics.

The Chargebacks department is responsible for researching and processing all customer financial claims that are chargeback related. Primary responsibilities are to accurately research, process, document, and issue payment for chargebacks based on proper evaluation.

Your key responsibilities include, but are not limited to:
• Processing wholesaler chargebacks and resubmissions from start to finish using mainframe systems and PC based applications, ensuring all chargebacks are received and processed on a timely basis.
• Reviewing and evaluating of all chargeback errors, as well as determining appropriate action for resolution. Identifying significant issues to review with management and escalating issues and outstanding disputes to management if needed.
• Addressing chargeback errors by in-depth data analysis and then collaborating with multiple internal departments to obtain information and feedback necessary for resolution. Working directly with customer to obtain information necessary for error resolution.
• Closely monitoring customer deductions, actively pursuing resolution/collection of deductions, and keeping status updates in deduction tracking tool.
• Communicating with Finance Shared Service regarding open deductions and status.
• Maintaining an effective customer focus; communicating with and providing supporting documentation for error resolution, efficiencies to reduce future errors, and collection of disputed balances.
• Reporting on chargeback statuses as needed, as well as internal reconciliation reporting and documentation of actions.
• Preparing for and participating in internal account meetings, internal status calls and external customer meetings.
• Participating/contributing to special projects as needed.
• Responsible for processing PO for Revenue Finance.

EEO Statement
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum requirements

What you’ll bring to the role:

• Bachelor’s degree required
• 3+ years of experience in financial analysis, accounting and/or customer payments
• Intermediate knowledge of mainframe systems (i.e. SAP, Revitas, Flex)
• Excellent written and oral communication skills to interact with all levels of internal and external customers
• Important competencies are teamwork, problem solving, innovation, planning and organizing, attention to detail, customer focus.
• Advanced knowledge of Excel

• Bachelor's degree subject area in Business, Accounting or Finance
• Pharmaceutical industry experience
• Chargeback experience
• Understanding of healthcare industry marketing and sales concepts and practices

Why Sandoz?
500 million patients were touched by Sandoz generic and biosimilar medicines in 2020 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.

How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Sandoz!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: