Debit Card/ATM Associate

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Take your career beyond the ordinary to the extraordinary by bringing your energy, new ideas and trendsetting practices to cultivate an exceptional client experience. Reporting to the Manager of Debit Card/ATM Operations, this key position will be responsible for processing, Reg E Claims for both the ATM and Zelle products, monitoring and providing support for replacement debit cards, instant issue debit cards, Automated Teller Machines (ATMs) and Financial Center Service Requests. Working knowledge of debit card rules and Regulation E is essential in this role.


1. Process Debit Card and Zelle client claims in accordance with Regulations E and Bank policy.

2. Perform numerous daily ATM/Debit Card functions including: monitoring ATM availability, monitoring debit card limit exceptions, and processing expedited debit card orders,

3. Assist Financial Centers with ATM repair orders. Escalate issues with Vendors when established SLA's are not met and follow through to completion.

4. Process service requests received from the Financial Centers within established SLAs.

5. Review and Prepare Vendor monthly invoices for payment.

6. Serve as a Subject Matter Expert to the teams Debt Card/ATM Operations Analysts as it pertains to Regulation E.

7. Ensure compliance with all regulations, policies and procedures.


1. For this position, you must have at least 3 years of experience in a Regulation E claim processing environment.

2. Extensive practical knowledge of MS Office tools (Excel, Word, PowerPoint)


1. Candidates with advanced degrees (Associates, Bachelor's, and/or Master's) preferred, yet a High School diploma or GED is required. Candidates with some combination of coursework and experience, or else extensive related professional experience, are eligible for consideration.

2. Exceptional Communication Skills - Strong communications, both verbally and written. Good at working with both product subject matter experts and stakeholders.

3. Other Attributes - flexible and agile; takes initiative and solves problems; decisive; extremely accurate and detail-oriented coupled with the ability to see the broader picture.