Health Savings & Spending Accounts (HS&SA) Service Consultant

Job Location: Bridgewater, NJ

Alternate Job Location: Bloomfield, CT

Role Value Proposition:

The HS&SA Service Consultant is responsible for providing internal advanced product, process and operational support and exceptional service to group HS&SA customers in partnership with MetLife's Sales, COE, Service and Claimant Delivery teams.

Key Responsibilities:
  • Delivers advanced levels of consultative support for the HS&SA product suite in partnership with the COE, Sales, Vendor Mgmt., Service and WEX operational teams.
  • Provides oversight of plan design, case structure, customer specific processes and contract language provisions, with a focus on complex and or custom requirements.
  • Thoroughly investigate and responds promptly to elevated participant escalations funneled through the COE, Sales, Service, Vendor Mgmt., and WEX operational teams.
  • Consults with the Service teams prior to customer meetings to review any service and operational concerns. Provide analysis and opportunities to rectify service issues to improve overall customer satisfaction.
  • Performs root cause analysis, identify trends and proactively works with internal partners to rectify broader service and operational issues to enhance the service satisfaction of our customers.
  • Assists in the development, implementation and training of improved service and operational processes in order to meet and enhance the service satisfaction of our customers.
  • Perform other related duties as assigned or required.

Essential Business Experience and Technical Skills :

  • High School Degree or Equivalent Required
  • 5+ years group Product Experience including knowledge of other Employee Benefit Programs (e.g. medical and disability plans)
  • Strong organizational, problem solving, and analytical stills
  • Excellent time management & work prioritization skills
  • Ability to work independently and drive results partnering with cross-functional teams in a matrixed organization
  • Well-developed relationship building skills both internally & externally
  • Proficient with Microsoft office software

  • Bachelor's Degree preferred
  • Strong knowledge of HS&SA Products

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."


MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition #: [[119785]]