Business Analyst, Senior

At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We’re excited to share Blue Shield of California has received awards and recognition for â€" LGBT diversity, quality improvement, most influential women in corporate America, Bay Area’s top companies in volunteering & giving, and one of the world’s most ethical companies. Here at Blue Shield of California, we’re striving to make a positive change across our industry and the communities we live in â€" Join us!


Job Summary

Business Analysis is responsible for business consulting services, including process review. The Business Analyst -provides analytical support through the analysis and interpretation of data in support of cross-functional business operations. Identifies opportunities for improvements and works cross-functionally to develop business solutions. Provides analytical support to multiple projects, establishing project plans and timelines and coordinating on projects with internal and external resources. Makes presentations to various levels of management, depending on the level.

  • Provides complex analytical support through the analysis and interpretation of data in support of cross-functional business operations.
  • Develops annual operating plans, capital budgets and forecasts, and build business cases for new business initiatives (cost/benefit analysis).
  • Develops, prepares and analyzes reports with complex analysis and data for management review, and presents to various levels of management.
  • Defines business requirements and provides analysis to increase operational efficiency.
  • Analyzes actual results against plan and forecast and recommends interventions where appropriate.
  • Identifies opportunities for improvement in operational performance and notifies management of issues and problems requiring immediate attention.
  • Works cross-functionally in analyzing, designing, and developing business solutions.
  • Provides analytical support for multiple, complex cross-functional projects simultaneously, establishes work plans and time lines; coordinates with internal and external resources.
  • Other duties as assigned.


Knowledge and Experience
  • Typically, requires a college degree or equivalent experience and minimum 5 years of prior relevant experience.
  • Typically, requires advanced knowledge of job area typically obtained through advanced education combined with experience. May have practical knowledge of project management.
  • Strong analytical and problem-solving skills.
  • Knowledge of the Individual Family Plan LOB.
  • Creative thinking, able to bring forward new ideas and process improvement solutions.
  • Experience working with Excel and PPT a plus.
  • Project management skills.
  • Health of Business Reporting.
  • PEGA knowledge preferred.

Physical Requirements

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
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External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.EEO Policy