Technical Document Specialist

Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.

 

POSITION PROFILE

Satisfies customers according to company standards of quality and output by preparing, photocopying, inspecting, compiling, assembling and binding documents. Works with desk-top publishing software to ensure client files can be manipulated (or created) for proper output. Works with one of the following specialized equipment - color plotter, connected small format color printer/copier, mounting, and laminating devices. Works with Macintosh computers and software for manipulation or creation of client files for proper output. May run shifts in the absence of the Shift Manager.

JOB DUTIES AND RESPONSIBILITIES
  • Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
  • Meets deadlines by working at a quick and steady pace while still maintaining quality/error free work.
  • Achieves Time Productive statistics by meeting standards established by the facility.
  • Meets company production standards by achieving at the Impressions Per Hour (IPH) rate in accordance with standards established by the branch.
  • Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
  • Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
  • Demonstrates above average customer service by responding to


client requests, ensuring the accuracy of the order taken and delivery of the completed orders in a timely manner.
  • Completes all paperwork in a timely, accurate and legible manner by reading and writing in English.
  • Troubleshoots problems by communicating effectively and promptly to manager.
  • Meeting deadlines by establishing a standard set of procedures for delivering completed jobs to clients promptly, safely, and according to their instructions.
  • Prevents assembly errors by maintaining an organized work station and utilizing the 10 Job Steps for Final Check.
  • Ensures that Orders In Job Board reflects current job status by maintaining constant communication with the Shift Manager.
  • Maintains an accurate Job Log by ensuring that each job is recorded at Job Check In and Invoicing.
  • Ensures adequate time is scheduled for the completion of overnight work in production by assisting the Production Manager with the completion of an overnight plan.
  • Ensures clarity of correct written and audio instructions by reviewing AM/CSR instructions and being detail-oriented.

QUALIFICATIONS (Education, Experience, and Certifications)
  • High school diploma or equivalent.
  • Prior work experience in LDS, a legal FM, or a graphics environment is necessary.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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