Sr. Writer Editor - Patient Content

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Day - 08 Hour (United States of America)

This position is for the writer/editor of the health education, engagement and promotion (HEEP) department's Content Solutions team.

This is a Stanford Health Care job.

A Brief Overview
Experienced in health literacy and the transformation of medical concepts into simplified plain language, the Medical Editor for the Health Education, Engagement and Promotion (HEEP) department will be responsible for developing, creating, and editing patient education content for tone, flow, and clarity. A critical thinker, this individual will apply AMA style, consistent with the HEEP style guide, to drive the editorial direction of high-quality, patient education. A team player, this individual will also work closely with clinical teams, as well as creative and technical leads.

Stanford Health Care

What you will do
  • Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
  • Write, develop, copy, and edit patient education content for Stanford Health Care with an emphasis on health literacy strategies.
  • Guide the writing and content creation process, bringing projects from concept to completion and ensuring brief requirements and deadlines are met.
  • Collaborate with clinical team throughout Stanford Health Care settings to assess and manage patient education requests.
  • Ensure consistency of messaging and tone across all channels and touchpoints.
  • Lead initiatives to update and enhance existing content.
  • Mentor and support other writers, including providing guidance and direction to freelance writers and outside content vendors.
  • Contribute solutions based on a solid understanding of best practices in health patient education, including how to structure and optimize content.
  • Leverage research, insights, data and relevant trends to inform writing best practices and copy guidelines.
  • Present creative and content choices confidently and have a point of view on best overall presentation and delivery of content.
  • Manage multiple projects simultaneously in a fast-paced, dynamic environment.
  • Build consensus and work effectively with all cross-functional team members, driving collaboration and continual improvement.

Education Qualifications
  • BA or equivalent required, preferably in health sciences or health education.

Experience Qualifications
  • Five (5+) years professional writing and editing experience.

Required Knowledge, Skills and Abilities
  • Experience with, and demonstrated understanding of, health care systems and content.
  • Experience in translating complex medical information into plain language for patient information.
  • Proven excellence in writing and editing.
  • Thoughtful and strategic approach to problem solving
  • Exceptional attention to editorial detail.
  • Ability to manage multiple projects on short deadlines.
  • Strong interpersonal skills, and ability to give and receive constructive editorial feedback.
  • Understanding of content strategy and content management systems.
  • Comfortable operating independently and collaboratively.
  • Strong portfolio indicating versatility with examples of various forms of writing and approaches.

Physical Demands and Work Conditions
Blood Borne Pathogens
  • Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.