Control Room Operator

Job Description

The control room operator monitors the activities in the control room on the appointed shift to ensure high quality and efficient production in accordance with the production plan and timeline, through all conditions of start up and shut down. The control room operator must be able to partner and communicate with control room staff and all jurisdictions in order to achieve department and company objectives. Duties also include planning for upcoming production as well as data collecting and reporting post-shift. Additionally, the control room operator is responsible for fostering a productive and safe work environment.

People Management Responsibilities
  • Exhibit, develop, and promote excellent employee morale within the department
  • Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels
  • Implement employee personal development plans, as required, to ensure the continuing professional growth of control room personnel
  • Develop, establish, and maintain an aggressive cross-training program within the control room to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes
  • Acts as a training resource for all control room employees
  • Ensure that all control room employees are kept fully informed of department, station, and corporate communications, directives, and opportunities
  • As rotating team leader, oversee the activities of the control room personnel in achieving a high quality product in accordance with production and distribution plans

Process Management Responsibilities
  • Implement company policies and act at all times in the interest of the Publisher and exercise independent judgment, when required, to accomplish responsibilities
  • Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner
  • Develop short and long term production plans
  • Conduct pre-work staff and / or planning meetings as required
  • Maintain production history and quality and waste data bases
  • Manage and promote positive, productive communications with all internal and external customers and departments and areas of the plant
  • Monitor and report all equipment and facility issues immediately, following established procedures to minimize downtime and ensure full operational capacity at all times
  • Ensure that the Plant meets or exceeds the highest standards for employee safety and injury prevention
  • Ensure that all employees adhere to safety policy and procedure at all times, operating in full compliance with department, station, corporate, OSHA requirements
  • Ensure that work area meets or exceeds the highest standards for cleanliness and organization
  • Ensure that all company and customer assets are protected from loss, damage, misappropriation, and misuse

Relevant Qualifications
  • Minimum of 2 years' experience working in a manufacturing or operations environment
  • Proven ability to troubleshoot and diagnose operational problems / issues
  • Ability to learn the various dispatch and production systems
  • Knowledge of Microsoft Windows applications and the willingness and capability to learn new systems (i.e. Payroll, SAM, Lotus Notes)
  • Strong technical, communication and interpersonal skills
  • Knowledge and skill in basic keyboard functions
  • Available for shift work, including nights, weekends and holidays
  • Previous supervisory experience preferred

  • Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  • Building a Successful Team - Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
  • Building Strategic Working Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals.
  • Championing the "Rules of the Road" - Keeping the New York Times' interests and "Rules of the Road" at the forefront of decision making and action; demonstrates a personal sense of stewardship for the company's brand reputation and assets.
  • Communication - Expressing thoughts, feelings, and ideas in a clear, succinct, and compelling manner in both individual and group situations and in oral or written mediums; adjusting language to capture the attention of the audience; actively listening to and understanding what others say.
  • Decision Making and Implementation - Proactively identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
  • Managing Conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
  • Production Planning and Monitoring - Collecting and reviewing information needed to manage a production run; establishing courses of action for self and others, to ensure that work is completed efficiently and effectively.
  • Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
  • Technical / Professional Knowledge and Skills - Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
  • Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.