Operations Manager

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

In September of 2019, American Water was awarded a 50-year contract to privatize the water and wastewater utilities at Joint Base San Antonio, Texas. The Joint Base is comprised of US Air Force Randolph Air Force Base, Lackland Air Force Base, and US Army Fort Sam Houston. Our responsibilities include system capital investment, regulatory and environmental compliance, planning, asset recapitalization, and long-term operations and maintenance. Come lead our incredible team by applying now for immediate consideration!

Primary Role

Position assists Military Services Goup (MSG) at JBLMfacilities to meet contractual and regulatory requirements from an operations and maintenance perspective.

Key Accountabilities

  • Ensure safe and reliable operations of utility systems. Assist installations to maintain compliance to environmental and safety regulations. Provide training of staff where required. Troubleshoot operations and develop Standard Operating Procedures if needed.
  • Maintain contractual compliance. Support contract compliance including all aspects of the administrative portions of the contract in accordance with the Contract Compliance System.
  • Develop and Maintain Operational Support Manuals and Processes. Support Installations in developing and standardizing O&M manuals and other documents and processes. Institute new operations and maintenance programs to improve overall contract delivery.
  • Manage and Support the transition of new contracts. Substitute for and support Utility Manager during 90-day transitions which include supporting recruitment, procurement, and setting up regulatory, health and safety, operations inventories, etc.
  • Support Business Development. Attend water and wastewater facility evaluations and provide operations and maintenance advice to support cost and technical proposals. Assist in the development of pricing for new projects under existing contract.


  • Documented project management skills
  • Strong IT skills - proficient in MS Office especially Excel, Word, Hach WIMS and LAB Cal and familiarity with MS Project and Power Point
  • Previous experience and proficiency with SCADA and CMMS systems
  • Strong communication skills both written & oral
  • Highly motivated, innovative, flexible & enthusiastic attitude
  • Must have ability to interact with a diverse range of individuals and possess excellent functional / technical skills
  • Negotiation and public speaking experience a must
  • Strong managerial skills. Minimum 5 years in managing a staff.


  • BA/BS preferred or relevant equivalent experience
  • Role requires a minimum of 10 years business experience with knowledge of the unregulated water / wastewater utility industry operations in an active technical management role preferred.
  • Minimum 10 years' experience with working knowledge of all aspects of water and wastewater utility management

Travel Requirements

  • 30% local and national travel

Performance Measures

  • Compliance of all aspects of water and/or wastewater utility regulations, policies, practices and procedures.
  • Working knowledge of state and federal laws, which impact the organization in contract location.
  • Compliance with all aspects of the MSG Strategy for Operations Excellence (SOE)

Certifications & Licenses

  • Texas TCEQ minimum license of Collections Class III or Wastewater Class B Operators License and Class C Water Distribution and Class C Groundwater Operators License or the ability to obtain these licenses within the first 18 months of employment.

Work Environment

  • Office plus visits/meetings on current and future installations


  • Champions safety
  • Collaborates
  • Cultivates innovation
  • Customer obsessed
  • Drives Results
  • Nimble learning

Join American Water... We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.