Patient Care Coordinator - Remote

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US APPLICANTS ONLY: To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements, and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM

Clinical

Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life's best work. SM

Positions in this function are responsible for checking in, scheduling and staffing patient visits, creating/completing clinician visit log, nurse billing, verifying nursing visits and visit authorizations are obtained, and management of patient medical records.

The primary role of the Patient Care Coordinator is to support the nursing team with scheduling patient visits for home-based, alternate care settings and ambulatory infusion suites were applicable, and creating/completing clinician visit logs confirming nursing visits for timely billing. Additional responsibilities include triage of patient phone calls, as well as tracking, faxing and timely follow up of physician orders.

The Patient Care Coordinator also performs other duties as needed based on experience level, including but not limited to assisting with intake tasks.

Training will be conducted virtually from your home. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:
  • Responsible for the coordination and scheduling of patient visits in the home and/or AIS, as applicable.
  • Assures timely consistent communication with company personnel and outside providers, in particular with patients, caregivers, and other agencies.
  • Assists with nurse training on Click scheduling and other applications, serving as a resource for questions and troubleshooting as experience deepens.
  • Tracks/documents and faxes nursing orders (POT/485's) and supplemental physician orders for timely return with appropriate signatures.
  • Assists with triaging of patient phone calls for nursing.
  • Assists with the management of Click scheduling, timesheets, and activity recording for Optum Infusion nurses.
  • Assists with staffing patient visits to subcontracted home health agencies, including sending/retrieving all required documentation for patient management.
  • Confirms Clinician Visit Logs (CVLs) to meet Company nurse visit billing goals; includes review of nurse visit notes for accurate, consistent information during the confirmation process and facilitation of updates when needed to achieve timely nurse billing.
  • Verifies appropriate nursing visit authorization is obtained at Intake, and collaborates with DON when visit needs exceed authorization.
  • Monitors patient hospitalizations and/or events for completion of the required Performance Improvement Program (PIP) event reports by the reporter.
  • Generates reports through CPR+, Carelink 2.0, Nursing Dashboards and Click as requested.
  • Attends/assists in Branch/Regional nurse meetings.
  • Assists with ordering and restocking of nursing supplies as needed.
  • Verifies patient demographics during the visit scheduling process at start of care (SOC).
  • Complies with Company policy regarding the timely completion of required training programs (LearnSource and other programs as assigned); completion of common review-self evaluations; and entry of daily time in Global Self-Service (GSS) system.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma / GED (or higher)
  • Knowledge of or experience with Microsoft Office applications (Microsoft Word, Excel, Powerpoint and/or Outlook)
  • Able to work with a cross-functional team of professionals including dietitians, pharmacists and pharmacy technicians, nurses, case managers, discharge planners, physicians, outside nursing agencies, patients, families and caregivers

Telecommuting Requirements:
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:
  • Excellent interpersonal, communication and organizational skills

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM

Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

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